• Session Spotlights

    June 24-27
    Las Vegas, Nevada
    Venetian-Palazzo Sands Expo

    Save the Date

Improving Revenue and Patient Satisfaction with a Data-Driven Culture

Date & Time (Eastern)

Tuesday, June 27 — 3:30  – 4:45 p.m


Lynn Giddens-Branscum
Vice President and Administrative Director of Revenue Cycle and Audits
Wise Health System


This session will be based on a case study of a large health system that implemented revenue cycle and compliance analytics and a data-driven clinical documentation improvement training program. Attendees will learn how this effort created measureable successes and prompted the organization to expand its data-driven culture to the entire revenue life cycle. The session will disclose how the organization used data to improve patient satisfaction, reduce denials from clinical documentation errors, and align clinicians on efforts to improve patient outcomes.

Session Objectives

  • Learn how to use analytics to foster a data-driven culture that will reduce billing inefficiencies
  • Examine data-driven approaches to clarifying patient financial obligations before and after care
  • Underscore the importance of an enterprisewide strategy to improve population health efforts

  • Level



    Knowledge of revenue cycle processes, including billing, financial counseling, and population health

    Field of Study

    Specialized Knowledge



    Session Topic

    Business Intelligence & Analytics

    Session Code


    • hfmalogo
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