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  • June 25‐28
    Orlando, FL
  • Session Spotlights

    We hope your ANI 2017 experience was rewarding!

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    Mark your calendars for ANI 2018, which will be held June 24-27 in Las Vegas.

Improving the Patient Experience with an Enterprisewide Statement 

Date & Time (Eastern)

Tuesday, June 27 — 7:00  – 7:50 a.m

Speakers

Aimmon Lago

Digital Solutions Director, Revenue Cycle,

Stanford Health Care



Gil Radtke

Administrative Director,

Patient Financial Services and University Healthcare



Michael Honeyman

Director, Self-Pay Management Office,

Stanford Health Care



Carson Myers Spaete

Senior Manager,
The Chartis Group

Summary

This session will present a case study of how a major health system created consolidated multiple patient statements across its clinic and hospital settings into a single enterprise-wide patient statement. The case study also will show how the organization centralized its self-pay billing customer service department in order to provide a single point of contact for billing-related questions. Attendees will learn how these efforts increased the system’s timely patient payments, improved operations efficiency, and enhanced the patient financial experience.

Session Objectives

  • Learn success factors for designing and building an enterprise-wide billing statement
  • Consider how a visioning process can be an effective first step in an operation redesign
  • Examine how to deploy project management, change management, communication, and governance support in a major project
  • Level

    Intermediate

    Prerequisites

    Knowledge of front-end patient registration and patient access processes

    Field of Study

    Specialized Knowledge

    CPE

    1.0

    Session Topic

    Patient & Consumer Engagement

    Session Code

    ER6

    • ANI 2018 RFPs
      The ANI 2018 RFP portal will open in early August 2017. If you have questions in the interim, email us.

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