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  • June 25‐28
    Orlando, FL
  • Session Spotlights

    Driving Transparency and Innovation in Health Care

    In this session, Eddie Segel will outline the forces and trends behind the industry-wide trend toward transparency and consumer empowerment.

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    Session Spotlights

    Medicaid and State Level APMs: Implications for Health Plans, Hospitals, and Physicians

    Francois de Brantes will discuss how states across the country are working to develop or implement payment and delivery system reform programs.

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    Session Spotlights

    Patient Centered Leadership for Accountable Care

    Susan Frampton will share successful strategies for developing a patient-centered leadership culture that creates the foundation for accountable care.

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    Session Spotlights

    A Total Systems Approach to Improving Patient Safety

    In this session, Tejal Gandhi, MD will address health care’s progress in the patient safety arena, the intangible dimensions of patient harm, and the strategies and tools needed to ensure that patient safety.

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    Session Spotlights

    Using Data to Improve Patient Outcomes

    Harlan Krumholz, MD will share his experience using data from EHRs and claims to improve care delivery. His approach focuses on “asking” the right questions and choosing measurable metrics that will illuminate operational improvements that result in better clinical outcomes at a lower total cost of care.

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    Session Spotlights

    Behavioral Economics and Better Results

    David Asch will focus on innovative ways of applying insights from behavioral economics toward the goal of improving individual health behaviors.

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Improving the Patient Experience with an Enterprisewide Statement 

Date & Time (Eastern)

Tuesday, June 27 — 7:00  – 7:50 a.m


Aimmon Lago

Digital Solutions Director, Revenue Cycle,

Stanford Health Care

Gil Radtke

Administrative Director,

Patient Financial Services and University Healthcare

Michael Honeyman

Director, Self-Pay Management Office,

Stanford Health Care

Carson Myers Spaete

Senior Manager,
The Chartis Group


This session will present a case study of how a major health system created consolidated multiple patient statements across its clinic and hospital settings into a single enterprise-wide patient statement. The case study also will show how the organization centralized its self-pay billing customer service department in order to provide a single point of contact for billing-related questions. Attendees will learn how these efforts increased the system’s timely patient payments, improved operations efficiency, and enhanced the patient financial experience.

Session Objectives

  • Learn success factors for designing and building an enterprise-wide billing statement
  • Consider how a visioning process can be an effective first step in an operation redesign
  • Examine how to deploy project management, change management, communication, and governance support in a major project
  • Level



    Knowledge of front-end patient registration and patient access processes

    Field of Study

    Specialized Knowledge



    Session Topic

    Patient & Consumer Engagement

    Session Code


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