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  • June 25‐28
    Orlando, FL
  • Session Spotlights

    We hope your ANI 2017 experience was rewarding!

    Remember to fill out your evaluations for the sessions you attended.

    Mark your calendars for ANI 2018, which will be held June 24-27 in Las Vegas.

Improving the Patient Experience with an Enterprisewide Statement 

Date & Time (Eastern)

Tuesday, June 27 — 7:00  – 7:50 a.m


Aimmon Lago

Digital Solutions Director, Revenue Cycle,

Stanford Health Care

Gil Radtke

Administrative Director,

Patient Financial Services and University Healthcare

Michael Honeyman

Director, Self-Pay Management Office,

Stanford Health Care

Carson Myers Spaete

Senior Manager,
The Chartis Group


This session will present a case study of how a major health system created consolidated multiple patient statements across its clinic and hospital settings into a single enterprise-wide patient statement. The case study also will show how the organization centralized its self-pay billing customer service department in order to provide a single point of contact for billing-related questions. Attendees will learn how these efforts increased the system’s timely patient payments, improved operations efficiency, and enhanced the patient financial experience.

Session Objectives

  • Learn success factors for designing and building an enterprise-wide billing statement
  • Consider how a visioning process can be an effective first step in an operation redesign
  • Examine how to deploy project management, change management, communication, and governance support in a major project
  • Level



    Knowledge of front-end patient registration and patient access processes

    Field of Study

    Specialized Knowledge



    Session Topic

    Patient & Consumer Engagement

    Session Code


    • ANI 2018 RFPs
      The ANI 2018 RFP portal will open in early August 2017. If you have questions in the interim, email us.

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