Chicago - March 13, 2013 - The Healthcare Financial Management Association (HFMA) today announced that, following rigorous review, NCO Healthcare Services has once again met the "Peer Reviewed by HFMA®" standard for three of its services. HFMA recently reviewed NCO as part of the evaluation process necessary to maintain the HFMA Peer Reviewed designation.

The three services recently reviewed include:

  • Eligibility Patient Advocacy Liaison Services (EPALS): Offers onsite/offsite/field visits for screening and assessment of self-pay accounts to identify potential linkage to medical and disability assistance. Also provides out-of-state Medicaid provider enrollment and billing services.
  • Extended Office Services: Provides an extension of your business office to manage all, or a portion of the revenue cycle, including billing, clinical denials, and follow-up for all financial classes.
  • Bad Debt and Legal Recovery Services: Offers third-party primary/secondary bad debt recovery services, coupled with an international footprint and a nationwide legal network.

“To be recognized again by HFMA in this regard is an outstanding accomplishment for NCO," says Pete Grandelli, Senior Vice President, NCO Healthcare Services. "This evaluation illustrates the proven value of these healthcare services, commitment to our clients, and positive contributions of our employees. We particularly appreciate this recognition given that HFMA’s Peer Review process is a longstanding and highly recognized institution in the healthcare industry.”

HFMA's Peer Review process is designed to provide healthcare financial managers with an objective third-party evaluation of products and services used in the healthcare workplace. The rigorous, 11-step process includes a panel review made up of current customers, prospects who have not made a purchase, and industry experts. Peer Review status of the product or service and its performance claims are based on effectiveness, quality and usability, price, value, and customer and technical support.

"We’re pleased to have NCO Healthcare Services renew their HFMA Peer Reviewed designation," says HFMA President and CEO Joseph J. Fifer, FHFMA, CPA. "The HFMA Peer Review process assures our members, through a rigorous evaluation, that the reviewed product or service meets an objective third-party evaluation that assesses overall effectiveness, quality, and value."

About HFMA

The Healthcare Financial Management Association (HFMA) provides the resources healthcare organizations need to achieve sound fiscal health in order to provide excellent patient care. With more than 39,000 members, HFMA is the nation's leading membership organization of healthcare finance executives and leaders. HFMA helps its members achieve results by providing education, analysis, and guidance, and creating practical tools and solutions that optimize financial management. The organization is a respected and innovative thought leader on top trends and challenges facing the healthcare finance industry. From addressing capital access to improved patient care to technology advancement, HFMA is an indispensable resource on healthcare finance issues.  

Contact HFMA

Scott Kenemore
Healthcare Financial Management Association
(708) 492-3389

About NCO Healthcare Services

NCO Healthcare Services is part of NCO Financial Systems, Inc. and focuses on meeting the revenue cycle management needs of more than 2,000 healthcare organizations. Providing services from first point of patient access through health information management and collections, NCO Healthcare Services consults with healthcare organizations to provide solutions customized to meet their needs. These customized solutions increase customer satisfaction, reduce costs and increase financial return on investment.

Contact NCO Healthcare Services

Anna Arena
NCO Healthcare Services
(215) 441-2160