CMS Proposes Standards for ‘Navigators’ of Insurance Marketplaces
April 3—The Centers for Medicare & Medicaid Services (CMS) has proposed guidelines for navigators, organizations that will help consumers review insurance options in 2014 in the new federal and state health insurance marketplaces.
Navigators are to provide accurate and impartial assistance to consumers shopping for coverage plans in the new marketplace, especially those unfamiliar with health insurance, those who have limited English literacy, and those living with disabilities, according to the proposed rule.
The proposed regulations would create standards for navigators related to conflict of interest precautions, training and certification, and meaningful access.
Meanwhile, a report from the U.S. Department of Health and Human Services’ Office of Inspector General indicates that CMS should ramp up efforts to ensure accuracy of private insurers’ data displayed on the HealthCare.gov's Plan Finder, a tool that helps consumers find insurance options.
Publication Date: Wednesday, April 03, 2013