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MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Guidance for understanding and communicating about the price of health care.
Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
Here is an extensive list of patient friendly billing reports, analysis, tools, case studies, and related information.
Case Studies in Customer Service – How high-performing customer service drives patient satisfaction and financial success
Developing a Culture of Revenue Cycle Excellence – Five key strategies for building a culture of revenue cycle excellence
Reconstructing Hospital Pricing Systems – An overview of the hospital pricing system, its evolution, and the objectives driving pricing system reform
Consumerism in Health Care: Achieve a Consumer-Oriented Revenue Cycle – The goals, roles, and responsibilities inherent with consumerism, the effect on revenue cycle, and strategies for success
Strategies for a High-Performance Revenue Cycle – Ready-to-use ideas and critical practices for implementing and achieving revenue cycle excellence
Patient Friendly Billing Recommended Practice: Early, Transparent Financial Communications – Addresses patients' rights to understand and prepare for their
financial obligation at the earliest point possible in the care
Hospitals Share Insights to Improve Financial Policies for Uninsured and Underinsured Patients – Examines discounting and collection practices for patients with limited ability to pay and provides action steps health systems can follow to help patients
Patient Friendly Billing – Guidelines for improving and implementing the technology behind patient friendly billing
Patient Friendly Billing – Step-by-step strategies for implementing patient friendly billing, recommendations for improving revenue cycle, and essential components of patient friendly billing statements
Patient Friendly Billing: Year One – A summary of findings based on patient focus group research and recommendations by the first task force
Strategies for a High-Performance Revenue Cycle – A slide deck highlighting research findings around revenue cycle key competencies
Breaking the "Wicked" Healthcare Barriers – Proceedings from an HFMA Revenue Cycle Conference keynote session
on building a positive patient experience through effective strategies
Patient Communication and Education Tools – Sample patient education brochures, consolidated billing statements, financial responsibilities, and moreCase Studies – How hospitals and health systems achieve meaningful price
transparency and work with patients on setting payment expectations
Pricing Tools – A set of resources containing solutions for pricing transparency, patient price quotes, focus group moderation, and more
HFMA's MAP – A comprehensive strategy used by healthcare finance professionals to benchmark the success of their organization's revenue cycle
Revenue Cycle Strategist – An HFMA newsletter that delivers advice on denials management, collections, coding, and other revenue cycle issues
Revenue Cycle Forum – Where revenue cycle professionals share ideas, network, and find expert insight
Tom Myers, chief strategy officer, The SSI Group, discusses the shifting payment environment and how it affects providers' patient access and claims management processes.
Jeff Chester, senior vice president and chief revenue officer at Availity, shares his thoughts on "Revenue Cycle 2.0" and how to best meet its challenges.
Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
Brian Kueppers, founder and CEO, Apex, discusses the importance of a robust patient payment strategy in boosting organization revenue and enhancing patient satisfaction.
Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
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