May 24—With patients assuming responsibility for a greater proportion of their medical costs, along with increased federal and state scrutiny of healthcare collection practices, HFMA has assembled a workgroup of revenue cycle healthcare leaders and other key constituents to identify standard practices in medical debt collection.

The purpose of the Medical Debt Collection Task Force is to identify a common set of medical debt collection practices that can be standardized for widespread industry adoption, leading to improvement in the overall collection process, patient experience, and financial performance. The task force will review the processes from patient discharge or treatment episode to final account resolution.

Participants include health system CFOs and revenue cycle leaders and medical debt collection experts; credit bureau, predictive modeling and technology, and consumer advocate representatives, and association leaders. Additional consumer groups, hospital and physician associations, payer organizations, and others are or will be involved in vetting draft recommendations, guidelines, and process flow.

To date, the task force has created a draft process flow as well as draft guiding principles regarding medical debt collection, which will be shared at the “Standardizing Collection Processes” session at ANI: The HFMA National Institute on Wednesday, June 19, 7-7:50 a.m. Final recommendations will be issued later in the summer.

The Medical Debt Collection Task Force is sponsored by State Collection Service, Connance, and Experian.

Publication Date: Friday, May 24, 2013