Browse by Topic
More than 40,000 members value HFMA's thought leadership and practical strategies. HFMA is where you need to be.
Get acquainted with the
healthcare finance industry's leading professional association. Find out why our
members rely on HFMA as their go-to source for insight and
Members have many
options for helping them advance their careers. Conferences, seminars,
eLearning, certification, and more -- our education and events will keep you
Connect the dots on today's big issues, explore collaborations, get career-boosting tips, and network with colleagues nationwide at the leading finance conference. Save $100 off the full conference rate when you register by May 8.
Real-time presentations with nationally recognized experts, networking opportunities, and industry solutions—no travel required!
Learn about timely healthcare finance topics and earn CPEs. Most live webinars are free for HFMA members and $99 for non-members. View the latest schedule.
If you're a subscriber to any of our three newsletters, you have access to online education. Learn more or subscribe.
Get the perspectives of leading healthcare finance professionals on today's hottest issues.
Information about leading vendors helps your buying decisions.
Forum members can network during live webinars or access a library of past webinars on topics such as bundled payment, charity care, and ICD-10.
An ever-expanding collection of spreadsheets, policies, job
descriptions, checklists, and more that you can adopt and adapt.
Forum members can submit vexing questions to a panel of experts
using our Ask the Expert service.
Your source for employment solutions.
Find new employment opportunities or
reach out to qualified candidates.
Distinguish yourself as a
leader among your peers and advance your career by earning certification in our
healthcare finance programs.
Get an objective third-party evaluation of products and services used in the healthcare finance workplace.
MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Guidance for understanding and communicating about the price of health care.
Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
You know that your organization needs a reliable primary care base, an integrated specialist network, and engaged physician leadership to successfully manage costs and improve quality. So once you have purchased the most strategic physician groups and aligned with your referral base, you are prepared, right?
Maybe not. Many organizations are not realizing their expected ROI because they have been unable to get physicians to take ownership of operational performance or see themselves as members of the broader organization.
Lean daily management (LDM) offers an effective tool for achieving the necessary cultural change and physician engagement. The LDM process promotes physicians ownership of their operational performance, creates a no-fault culture, and reinforces continual improvement efforts. Physicians often respond well to its transparent, data-oriented nature.
The process is deceptively simple. At the end of each day, a team (composed of all operational stakeholders) gathers for a 5-minute discussion to review a dashboard with four categories: safety, quality, cost, and efficiency. This dashboard is intended to measure the team’s performance on specific metrics. To help focus and prioritize its improvement efforts, the team should place only one metric in each category.
The discussion is led by a physician (not management), and everyone who is able to attend should be required to do so. By involving everyone, from clinical to administrative staff, LDM reinforces the team-based culture that is critical to successful cost and quality management.
Performance on each metric is reviewed relative to a reasonable target that is aligned with the organiza-tion’s objectives, thereby helping team members understand what level of performance is acceptable and reinforcing work expectations.
If the daily target was missed, the team discusses why, with a focus on identifying the primary cause, and determines how it could have been prevented. In the search for the primary cause, it is important to examine systematic issues and not place blame on individuals. This is the moment when cultural change happens: The group must allow all perspectives to be voiced, come to consensus as a team, and take ownership of systems and processes.
At the end of the day, the team is accountable to itself for implementing any proposed improvements. Management should reinforce this by attending LDM, ensuring that the team focuses on system and process issues (again, not individuals), and providing financial resources when the team has demonstrated a clear and reasonable need.
When implemented with full management support, LDM is one of the most powerful tools for cultural change that exists in Lean or Six Sigma. It is deceptively easy to implement and may be the physician engagement tool you have been looking for.
Brittany Hagedorn is a senior consultant ECG Management Consultants, St. Louis.
Publication Date: Monday, June 17, 2013
Tom Myers, chief strategy officer, The SSI Group, discusses the shifting payment environment and how it affects providers' patient access and claims management processes.
Jeff Chester, senior vice president and chief revenue officer at Availity, shares his thoughts on "Revenue Cycle 2.0" and how to best meet its challenges.
Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
Brian Kueppers, founder and CEO, Apex, discusses the importance of a robust patient payment strategy in boosting organization revenue and enhancing patient satisfaction.
Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
HFMA's print, email, online, and mobile opportunities provide you maximum reach and impact. We will work with you to build a plan that meets your needs. Contact a sales rep.
HFMA offers online, email, and print opportunities to help you recruit the most talented healthcare finance professionals. Place your classified ads today.
Drive down costs while improving quality in a reform environment.
Stay informed about new directions in healthcare finance. Share tools and strategies for improving performance. Be an active participant in your profession. Together, we’ll reshape the business and practice of healthcare. Join us.
©2015 Copyright Healthcare Financial Management Association
HFMA.org is best viewed using IE9 or the latest versions of Chrome, Firefox, and Safari.
Join HFMA today and enjoy: