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MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
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Job title: Assistant Vice-President, Revenue Management, Gwinnett Hospital System, Inc.
Worked here since: 2000, but at my health system since 1990.
Responsible for: All revenue cycle operations in my health system.
Best part of my job: The people I work with every day.
I joined HFMA because: I value the networking opportunities and the education provided to me. When I worked in a hospital for the first time, my local chapter was my only avenue for learning about the management of accounts receivable in my hospital.
First involvement with HFMA: I was asked to serve on a chapter committee by a current chapter leader.
Favorite HFMA memory: Being presented the first “Cathy H. Dougherty Distinguished Mentoring Award” and realizing the Georgia Chapter had named an ongoing award in my name.
First job: Administrative Assistant in Human Resources Department at Western Electric, Inc. (then called a Secretary in the Personnel Department).
Most unusual job: my responsibility for attending employees’ funerals to deliver death benefit checks.
My family: I have a loving family who has moved along the HFMA journey with me – my husband, Bob, my daughter, Alexa, who is in Pharmacy School, my two step sons, Bobby and Eddie, and my two wonderful grandsons, Ethan and Eli. My parents were both teachers, and my Dad was a high school coach so I love sports of all kinds. They were married for 52 years but both passed away in the late 1980’s.
Pets: My cute rescue dog, Millie, who is part Yorkie and part Dachshund, better known as a “Dorky.” We also have my daughter’s “left behind” cat, and a loud parrot named Snapper—guess why he is named this?
If I’m not working, you’ll find me: Relaxing at the beach somewhere, reading a book and enjoying the view under a palm tree!
Hobby: Reading at the beach and enjoying Carolina Beach Music.
Proudest moment: The birth of my daughter when I was 38 years old. Those proud moments continue!
Best advice received: Always be aware of the perception you give, always be perceived as “fair.”
People might be surprised to know that: I was a very shy child and teenage who was terrified to speak in a public forum.
Benefits of HFMA involvement: I have developed lifetime friends throughout HFMA.
Publication Date: Friday, June 28, 2013
Tom Myers, chief strategy officer, The SSI Group, discusses the shifting payment environment and how it affects providers' patient access and claims management processes.
Jeff Chester, senior vice president and chief revenue officer at Availity, shares his thoughts on "Revenue Cycle 2.0" and how to best meet its challenges.
Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
Brian Kueppers, founder and CEO, Apex, discusses the importance of a robust patient payment strategy in boosting organization revenue and enhancing patient satisfaction.
Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
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