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David Dyke
Vice President, Revenue Cycle Solutions


According to a 2012 Kaiser Family Foundation study, high-deductible plans now cover nearly one in five patients, while deductibles for plans that do not qualify as high deductible have nearly doubled since 2006. 

As healthcare finance leaders are tasked with collecting rising patient payments, new strategies and processes can help reduce staff workload, drive collections earlier in the revenue cycle and facilitate higher overall collections – all while increasing patient satisfaction in today’s consumer-driven environment.

During this webinar, learn how to leverage process changes and tools that improve the revenue cycle at pre-service, point-of-service, and post-service to create a payment system that is optimal for your team and your patients.

After This Webinar You'll Be Able To:

  • Learn a framework for implementing financial patient engagement, from estimation and financial counseling through point-of-service and post-service collections.
  • Discuss tips for implementing difficult process and culture changes to help ensure success.
  • Understand best practices and lessons learned from hospitals that have improved collections and the patient experience through financial patient engagement.

Tools and Takeaways:

A white paper titled "Credible, Defensible Estimates" that describes an estimation maturity model 

Recommended For:

CFOs, VPs directors, and managers of revenue cycle, directors/managers of patient access, directors/managers of patient financial services, directors/managers of billing office

Field of Study

Specialized Knowledge and Applications

Delivery Method

Group Internet




General knowledge of revenue cycle and patient billing


HFMA members: Free
Non-members: $99

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Note: This on-demand webinar is available until Sept. 3, 2014.