CMS Outlines Standards for Navigators
July 15—A final rule outlines the standards for navigators, the individuals who will provide in-person assistance to consumers participating in federally-facilitated and state-run health insurance marketplaces.
According to the Centers for Medicare & Medicaid Services (CMS), navigators will provide unbiased information to consumers about health insurance, qualified health plans, and public insurance programs, such as Medicaid and the Children’s Health Insurance Program.
The rule identifies training, conflict of interest standards, and standards for serving people with limited English proficiency and people with disabilities. State-based marketplaces have the option of using the guidance or developing their own, CMS said in a release.
In addition, the final rule outlines standards for certified application counselors, including training, qualifications, and requirements.
Publication Date: Monday, July 15, 2013