July 31—Medicare fee-for-service providers can now register online to share their opinion about their Medicare Administrative Contractor (MAC) according to the Centers for Medicare & Medicaid Services (CMS). 

Once registered, an organization may be randomly selected to rate its satisfaction with the MAC using the Medicare Administrative Contractor Satisfaction Indicator—a new measurement tool created by CMS. 

Each year, CMS will select a random sample of providers to rate their experiences. According to CMS, this process will help the agency identify key drivers of customer satisfaction and opportunities for improvement. 

Publication Date: Wednesday, July 31, 2013