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Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
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A successful survey all boils down to your members most recent experience with your chapter. So how do you make sure that they have all the wonderful things your chapter has done for them over the past year at the top of their minds? Sometimes the simple route is the best—just tell them!
On October 29 Chapter Membership Satisfaction Surveys will hit your members’ in-boxes. For smaller chapters, the survey could go to all members; for larger chapters, it will more likely be sent to a representative sample of members.
Now is a good time to remind your chapter members that you have listened to their past comments and to let them know what your chapter has done to address issues that members raised in past surveys. Tell them about new programs you may have initiated and enhancements your chapter has made to the member experience as a result of their comments—and don’t forget to mention those that your leadership initiated on its own.
If you remind your members what you’ve done for them lately, and that you have taken their comments to heart, they will be more likely to share their ideas and to respond favorably to this fall’s survey.
If the thought of writing another email gives you a massive case of writer’s block, no worries, several chapters have agreed to share communications they’ve sent to promote participation in the Chapter Membership Satisfaction Survey. Feel free to lift copy and create a message that’s just right for your chapter.
These communications use a number of techniques that we think will help encourage participation:
We’ve underlined language in these communications that we think is especially effective. Some messages are brief, some more detailed. Some chapters have been successful sending this message several weeks ahead of the survey and asking members to contact one of the officers if there is any reason a member couldn’t indicate that they were very or extremely satisfied with the chapter’s performance.
Note: HFMA will send two reminder messages to non-respondents after the survey has been email but before the survey closes.
Click a link to take you to each message:
Lone Star Chapter
Massachusetts-Rhode Island Chapter
Southern California Chapter
Want to see how your chapter performed on past surveys? Check out the
Chapter Member Satisfaction Survey Results page under Davis Chapter Management System (DCMS) Reports on the website. It includes detailed historical survey results and the Chapter Summary & Trends Report listing year-by-year satisfaction scores for all chapters, as well as data by geographic region, chapter size, and chapter type.
Let the surveys begin!
Publication Date: Thursday, August 29, 2013
In this Business Profile, Bruce Haupt, president and CEO of ClearBalance, discusses how a patient loan program can increase patient collections, reduce bad debt, and speed cash flow.
In this Business Profile, Jerry Bruno, principal with Deloitte Consulting LLP, discusses the importance of choosing revenue cycle solutions that help an organization meet the challenges of a quickly evolving healthcare environment.
In this business profile, Lane Jackson, a partner in the Grant Thornton LLP Health Care Advisory Services practice, with extensive experience in overseeing system implementations and revenue cycle reorganizations, discusses best practices for elevating revenue cycle performance during an EMR implementation. Grant Thornton LLP is a sponsor of the Large System Controllers Council Affinity Group.
In this business profile, Amy Gross, senior vice president of Key Government Finance, discusses the benefits of private placement transactions to support large-scale financing projects.
In this business profile, Doug Polasky, executive vice president at Xtend Healthcare, explains the importance of having sound workflow processes in a consolidated business office to ensure optimal performance and reduce costs.
In this business profile, sponsored by SSI, Jay Colfer, vice president of sales and marketing, shares how patient access solutions are reversing the trend toward increased bad debt resulting from the rise in high-deductible consumer health plans.
In this business profile of Deloitte Consulting, Matthew Hitch and David Betts explore the potential benefits of elevating the customer experience and outline strategies to change service delivery.
TriMedx helps health systems control costs and uncover savings opportunities by optimizing the clinical engineering function.
Converse and network with your peers around vital topics.
Drive down costs while improving quality in a reform environment.
Receive expert insights and how-to action to achieve and maintain peak revenue cycle performance.
Access expert insights on financial forecasting/planning, strategic partnerships, capital allocation, and more.
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