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Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
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Many ongoing changes in the U.S. healthcare system suggest that basic charts of accounts (COAs) for healthcare organizations may need to be reassessed and redesigned.
A shift in emphasis from “volume payment” to “value payment” is forcing a reexamination of what “value” means and how it is to be dealt with in accounting procedures.
Another shift from treating patients for presented symptoms to “population health care” is raising further questions as to how outreach efforts to provide such care are to be treated financially.
Moreover, changes described in the Affordable Care Act (ACA) are creating competitive pressures that have prompted insurance companies to form new provider networks. The networks are intended to play an essential role in standard insurance policies that are to be sold in the new health insurance marketplaces (also called exchanges).
The attitudes of individuals and small-business employers toward the total costs they experience related to health care are becoming important in determining network viability. And many individuals without prior healthcare coverage, and with minimal past experience with how the U.S. healthcare system works, will now be able to access the system, and will be evaluating their new experiences.
All of these changes have a theme in common: Organized delivery systems, hospitals, and large group practices face the need to expand their concepts of the expenses that should be included in COAs.
Recent articles in hfm have reinforced this point. In their cover story in the August 2013 issue (“The Big Deal About Big Data”), Keith D. Moore, Katherine, Eyestone, and Dean C. Coddington note the need for broadening the data typically used, to include more information from external sources. Included should be “market research of patients, their needs, and their experiences….”
In the same issue of hfm, Oregon Governor John Kitzhaber presents a list of “principles for metrics” applying extended measurement concepts.
In a recent posting, we have also further explored the concepts of “unmeasured costs.”
A common theme for these discussions is that financial record-keeping now needs to be extended to a new group of accounts that deal with the ways in which individuals assess the relevance and value of services that they are receiving. Of particular importance are expenses that are “real” to individuals but that providers often neglect.
Such costs may include transportation costs to obtain care; costs due to obligations at home, such as child or parent care when alternative arrangements have to be made; time taken off from work and loss of income; time spent waiting for care as a perceived burden on productivity; follow-up costs, such as obtaining prescription drugs; and the costs of following care instructions at home, for compliance with medical orders.
All of these costs are very real to patients and their families, and affect attitudes toward the care they receive. These costs also affect the attitudes of employers when employees are impacted, and insurance companies where sales of policies are impacted.
Reflecting these costs in COAs can be quite difficult, but it is of critical importance. With such accounts, providers can assess “how they are doing” in meeting the total needs of their patients. Providers can also demonstrate to funding organizations the values of the extended services that they offer.
Expanded accounting can allow providers to better advocate for expanded payment for many of the services that they provide—to increase value, reach out for population care, and adapt to the ACA.
Organizations that can use their accounting systems to demonstrate improvement in expanded services can better justify higher payments from all funding sources—and build community recognition through strategic news stories and press releases.
Ferd H. Mitchell is an attorney, Mitchell Law Office, Spokane, Wash., and a member of HFMA’s Washington-Alaska Chapter.
Cheryl Mitchell is an attorney, Mitchell Law Office, Spokane, Wash.
Publication Date: Thursday, September 05, 2013
Tom Myers, chief strategy officer, The SSI Group, discusses the shifting payment environment and how it affects providers' patient access and claims management processes.
Jeff Chester, senior vice president and chief revenue officer at Availity, shares his thoughts on "Revenue Cycle 2.0" and how to best meet its challenges.
Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
Brian Kueppers, founder and CEO, Apex, discusses the importance of a robust patient payment strategy in boosting organization revenue and enhancing patient satisfaction.
Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
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