Family of Revenue Cycle Professionals Shares Tips for Leadership
June 17—Five family members with more than 100 years of combined experience in revenue cycle management taught healthcare finance professionals how to develop trust, build effective leadership teams, and engage revenue cycle staff in creating an environment for success Sunday at ANI: The HFMA National Institute.
The Borchert family—Christian Borchert, senior consulting manager, Fust Charles Chambers LLP; Donald Borchert, manager, PwC; Tim Borchert, practice area leader of veteran affairs program management, Altarum Institute; Lorrie Borchert, president, Best Practice Training Institute, LLC; and Robert Borchert, president, Best Practice Associates LLC—presented a series of best practices for revenue cycle leadership during a preconference session at ANI.
Among the tips that the Borchters shared with healthcare finance professionals at ANI were the following:
- Develop workgroups to document the current state of affairs in revenue cycle operations. Where does the potential for improvement exist? What steps could be taken now to ensure revenue cycle processes and workflows are more effective in the future? Consider whether weekly meetings and one-to-one feedback are enough to understand the issues the department faces and the impact of those issues on staff and on the organization as a whole. Ensure that potential solutions are discussed by staff, and develop recommendations for improvement with input from the team.
- Collaborate with other departments and individuals representing various levels of the organization. This approach will encourage team building. Input from a cross section of departments also will provide deeper insight into revenue cycle operations from those with varying levels of knowledge.
- Be visible to all members of the revenue cycle team. Visibility encourages communication and lets staff know that you are approachable. It also promotes relationship building.
- Avoid continually going to the same staff members for input. Gain a variety of perspectives to help ensure that leadership decisions are not made in a vacuum.
- Manage your own time effectively. This sets a good example for staff and provides more time for you to help others, when needed.
- Listen carefully. Pay attention to your body language as you are listening: Do you project an open and approachable presence? Be sure to not only listen to others’ concerns, but also address them.
Publication Date: Monday, June 17, 2013