PFC arrowsThese common-sense best practices bring consistency, clarity, and transparency to patient financial communications.

The practices outline steps to help patients understand the cost of services they receive, their insurance coverage, and their individual responsibility.

The best practices address communication in the emergency department, at time of service outside the emergency department, and in advance of service. Also included are practices that apply to all patient financial communications. Finally, the practices include a framework for measurement to determine compliance. Click on the links below to review each section. Or download a PDF of all the best practices

Adopting these best practices is a worthy goal for all healthcare organizations. To help, HFMA has established a recognition program so that organizations can demonstrate their use of the best practices. Learn more about the recognition program