"The best practices bring consistency, clarity and transparency to talking with patients about their healthcare costs. They provide guidance for when, how and by whom communication should take place about financial issues—such as insurance coverage, financial counseling, patient financial responsibility, and any existing balance the patient may have."
Michael Leavitt, former U.S. Secretary of Health and Human Services
"These best practices provide an opportunity for healthcare organizations to renew their commitment to clear communication with patients about financial issues. Accretive Health is pleased to have helped develop these practices and will play a leadership role in supporting their implementation."
Steve Schuckenbrock, President and Chief Executive Officer at Accretive Health
"Intermountain Healthcare is fully supportive of these Best Practice recommendations. In these very complex areas, they provide clear direction to the nation’s hospitals to assure that patients are treated in the most fair and appropriate manner possible."
Bert Zimmerli, Intermountain Healthcare Executive Vice President and Chief Financial Officer
"Because the group included representatives from hospitals, physician practices, collection agencies, patient advocacy groups and governmental entities, participating as part of this steering committee gave many of us a broader perspective of the process. We were able to build a consensus among the group to establish a best practice of how to handle a very sensitive subject."
Pat Keel, executive vice president & chief financial officer of Good Shepherd Health System