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Cover Story

Improving Revenue Cycle Through Lean Management

By Marlene Zurack

Anticipating a billion-dollar budget shortfall, the corporate finance team at New York City Health and Hospitals Corporation used Lean management techniques to transform the revenue cycle and bring in $127 million in additional annual revenues.

Bad Debt

How to Minimize Bad Debt Under the ACA Grace Period

By Douglas A. Wolfe

Providers can take steps now to minimize the financial impact of a little-known provision of the Affordable Care Act, thereby avoiding an increase in bad debt.


Preparing Inpatient Surgical Services for ICD-10

By Ed Daihl

With the implementation of ICD-10, the number of procedure codes will skyrocket. Most of the new codes are related to hospital inpatient surgical episodes. Here’s how to prepare.

Patient Experience

The Financial Case for a Strong Service Recovery Program

By Carol Santalucia and Sarah Kresnye

When a breakdown in service goes unaddressed, customer dissatisfaction escalates, costing an organization up to $1 million for each dissatisfied patient. A robust service recovery program can help prevent such losses.

Web Extra

Three Components of Strong Service Recovery Programs

Read about the three components of robust service recovery programs.

Coding Q & A

Understanding Billing for Locum Tenens Physician Services

By Kathy Johnson 

Medicare stipulates specific criteria for using the Locum Tenens Rule when a temporary (i.e., locum tenens) physician is filling in for a physician who is out on vacation, sabbatical, or medical leave.

Figures at a Glance

Median Deductions for Medicare and Medicaid Are Increasing

Median deductions for both Medicare and Medicaid as a percentage of gross charges continue to increase at a rate of about 1 percent per year.

Publication Date: Friday, November 01, 2013