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Carol Wittenberg
Manager, Customer Financial Services
Gundersen Health

Laura Aylward
Manager, Market Intelligence


According to a recent survey, 44 percent of employers report they will likely only offer high deductible health plans to employees. Normally, it would be a good thing for your organization's revenue cycle to have fewer self-pay and more insured patients. However, some providers have seen this trend impact their bad debt.

During this webinar, Gundersen Health shares strategies providers can use to optimize patient statement design to improve clarity and reduce billing-related call volume. This webinar also provides insights from focus groups designed to get first-hand feedback from patients about what works and does not work in patient statements.

After This Webinar You'll Be Able To: 

  • Identify key patient billing best practices adopted by Gundersen Health.
  • Understand the level of detail patients prefer.
  • See examples of actual statements shared with focus group participants, including those selected as the easiest to understand. 

Tools & Takeaways

Actionable strategies for developing and implementing more clear and concise patient statement 

Recommended For:

CFOs, finance and revenue cycle management professionals within hospitals and health systems, patient billing/patient accounting and revenue cycle leaders, revenue integrity and patient access leaders in hospitals

Field of Study: Specialized Knowledge and Applications
Delivery Method: Group-Internet-Based
Level: Intermediate
Prerequisites: None


HFMA Members: Free
Non-Members: $99
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Note: This on-demand webinar is available until Jan. 29, 2015.