At their Nov. 3 meeting, the Regional Executive Council discussed and approved the Chapter Balanced Scorecard (CBSC) for the 2014-15 DCMS year. The 2014-15 CBSC retains the same goals and weights as the 2013-14 CBS. The only changes the Council made were to remove grandfathering for the Chapter Board Composition goal and to expand the board composition codes.

The 2014-15 CBSC with highlighted changes is available in the Chapter Reports and Report Tools section of the Chapter Leader Resources site.

Education.The education goal will remain at the lesser of 16.1 hours per member or 0.5 percent growth and the weight remains at 30 points.

Chapters achieving goal in 2013: 67/68

Membership. The goal remains at the equivalent of the HFMA overall projected FY15 membership count (in FY14 this was a slight of decrease 0.4 percent—the HFMA Board of Directors will set the FY15 goal at their June 2014 meeting). The weight will remain at 20 points.

Chapters achieving goal in 2013: 47/68

Member Satisfaction. The Member Satisfaction goal will remain at the lesser of 60 percent very or extremely satisfied or 5 percentage points improvement over the prior year’s score, and the weight remains at 20 points as an indicator of the level of service a chapter delivers to its members and its importance in driving membership retention.

Chapters achieving goal in 2013: 60/68

Certification. The council maintained the goal of the lesser of 1) the percentage of certified members is greater than or equal to the HFMA average; or 2) a 5 percent improvement over the previous year’s certified member percentage (must be at least one member). The 15 point weight was also maintained.

The council asked staff to look at ways to help chapters in communicate the Value of Certification to members (including how this affects compensation). The council also discussed the possibility of adding Certified Revenue Cycle Representative (CRCR), and the new Certified Technical Specialist Programs to the certification count but agreed that more data was needed before making a decision on this.

Chapters achieving goal in 2013: 51/68

Days Cash on Hand. The goal remains at 150-600 DCOH. Chapters with more than 600 DCOH can still receive points for this goal if they meet both the Education and Member Satisfaction goals. The weight will remain at 5 points.

Chapters achieving goal in 2013: 66/68

DCMS On-time Reporting. The goal to meet all DCMS chapter requirement due dates and to report all education events and newsletters within the quarter in which they occurred remains the same as does the weight of 5 points.

Chapters achieving goal in 2013: 67/68

Board Composition. The Council voted to retain this metric and the 5-point weight. The council approved expanding board composition to include organizational codes 0022 (HMO, Health Plans, or Insurance Company), 0039 (Third Party Administration), and 0035 (Managed ervices/Outsourcing/Temp. Staffing)— a new organizational category for members who are doing the work of a finance professional within a hospital setting, but at not employed by the hospital. Code 0035 will be available on the February renewal notices. The council also voted to remove grandfathering all chapters for the 2014-15 DCMS year, noting that chapters have had two years to bring their board into compliance and 66 chapters were able to meet the goal last year.

Chapters achieving goal in 2013: 66/68

Threshold Performance Level (TPL). The Council approved maintaining the TPL at 60 points. Chapters who score below the TPL will be required to write a Chapter Advancement Plan. Because all chapters had achieved the goal in 2013, the council discussed raising the TPL point value, but decided to leave it at 60 points for F2015.

Chapters achieving goal in 2013: 68/68

Putting the CBSC into Action

The 2014-15 CBSC is the foundation for chapter planning for the upcoming DCMS year. Presidents-elect can start their chapter planning on the right foot by urging their leadership team to participate in two one-hour webinars the Jan. 29 chapter leadership webinar, Successful Planning for the 2014-15 DCMS Year—Part 1 on Jan. 29, and. Successful Planning for the 2014-15 DCMS Year—Part 2 on March 6.

These webinars will prepare the incoming leadership team to to understand the key components of the 2014–15 CBSC; incorporate the CBSC elements and targets into the strategic planning processes; maximize feedback from the recent membership satisfaction survey; and implement insights shared by past and present chapter leaders.

If you have questions about the CBSC, please contact your regional executive or a member of the chapter relations team.