"Many consumers are struggling with medical bills today. These best practices are a balanced step forward for all of the stakeholders involved to better resolve patient medical accounts."
Pat Morris, CEO, ACA International

"These best practices emphasize the importance of working constructively with patients throughout the payment process. In this sensitive area, they help assure that patients are treated respectfully and fairly."
Julie Trocchio, Senior Director, Community Benefit & Continuing Care, The Catholic Health Association of the United States

"As a safety net system, St. Luke's is accustomed to working with patients who are struggling with finances. We know firsthand that it's in the best interest of both the patient and the health system to take a constructive approach toward resolving these accounts. I am confident that HFMA's best practices will help ensure a fair account resolution process for both patients and providers."
Bob Mueller, CPA, Vice President-Revenue Cycle, St. Luke's, Boise, Idaho