HFMA partnered with ACA International (the Association of Credit and Collection Professionals) and gathered a task force of stakeholders to establish best practices for the fair resolution of patients' medical bills. The stakeholders represented include a diverse group of providers, consumer advocates, collections agencies, and credit bureaus.

Brian Argo
Vice President and Chief Revenue Officer
Omaha Children's Hospital and Medical Center
Omaha, Neb.

Shannon Dauchot
Senior Vice President Corporate Operations, Business Performance
Parallon Business Solutions
Franklin, Tenn.

Mary Lee DeCoster
Vice President Revenue Cycle
Maricopa Integrated Health System
Phoenix, Ariz.

David Franklin
Chief Development Officer
Connance Inc.
Waltham, Mass.

Tom Gavinski
Vice President
I.C. System Inc.
St. Paul, Minn.

Tina Hanson, IFCCE, CCCO
Executive Vice President/Chief Strategy Officer
State Collection Service Inc.
Madison, Wis.

Daniel E. Johnson
President
Experian Healthcare
Osseo, Minn.

Pam Kirchner
Chief Executive Officer
BCA Financial Services Inc.
Miami, Fla.

Lucia Lebens
Director, Federal Government Affairs
ACA International – The Association of Credit and Collection Professionals
Washington, D.C.

John Majchrzak, FHFMA, CPA, MBA
Chief Financial Officer
Touchette Regional Hospital
Centerville, Ill.

Eric Mock
President
Medical Business Bureau LLC
Park Ridge, Ill.

Robert Mueller, CPA
Vice President – Revenue Cycle
St. Luke's
Boise, Idaho

Mark Rukavina
Principal
Community Health Advisors LLC
Chestnut Hill, Mass.

Julie Trocchio, BSN, MS
Senior Director, Community Benefit & Continuing Care
The Catholic Health Association of the United States
Washington, D.C.

Diane Watkins, FHFMA
Vice President Revenue Cycle
Saint Luke's Health System
Kansas City, Mo.