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It’s a question that’s likely on the minds of many health system executives—from CEOs to physicians to supply chain managers.
Unfortunately, the answer for many of these leaders may be “no,” according to data from the American Hospital Association (“The Fragile State of Hospital Finances”). For some, barely breaking even under Medicare, the largest payer to just about every hospital in the United States, may be equivalent to success these days.
With sequestration, Affordable Care Act (ACA) changes, and other payment cuts, Medicare payment to hospitals has been sliced by more than $270 billion since October 2010. That’s on top of the fact that Medicare underpays the cost of delivering care by 6 percent, according to the Medicare Payment Advisory Commission. And all of these circumstances are occurring at a time when private payers provided only marginal 2014 rate increases (Evans, M., “Outlook 2014: Not-for-Profit Hospitals,” Modern Healthcare, Jan. 4, 2014)) and health plans sold on ACA exchanges are estimated to pay hospitals 20 to 30 percent less than other commercial plans.
It explains why Fitch Ratings lowered its outlook on not-for-profit hospitals to negative for the first time in five years. And not since 2008 have not-for-profit hospital expenses outpaced revenues, according to Moody's Investors Service. Looking toward 2014, Standard & Poor's predicted that “all but the strongest hospitals will see margins shrink.”
Taking all of this into account makes you wonder if the question really should be, “How in the world can we break even on Medicare margins!?”
But a number of health systems are no longer asking questions. Instead, they’re making a statement: “We will break even on Medicare margins.”
Take the Cincinnati-based Catholic Health Partners (CHP).
Rebecca Sykes, CHP’s senior vice president of resource management and CIO, summed it up well when she said “If we can’t make money on the Medicare population—or at least breakeven— we don’t have a sustainable business model.”
So Sykes and her team decided to face the situation head-on. First, they set a goal of reducing weighted equivalent inpatient admissions by $25 per discharge. A diverse team composed of subject matter specialists, project managers, and analysts was deployed to work with CHP clinicians and physicians. Their target: reducing unjustified variation by ensuring appropriate use of the right products and procedures, at the right price, place and time.
Together, the teams set targets in areas of clinical utilization with high variance, including:
The teams designed and helped implement processes to reduce unjustified utilization across CHP’s 23 hospitals. Central to all of this effort was the use of quality and cost data to benchmark against top performing peers, identify opportunities, and drive and monitor improved performance.
The result: More than $22 million in identified clinical variation, and a savings of about $9 million in 2013, with much more on the way.
Upstate in Akron, Ohio, Summa Health System targeted a $5 million to $10 million reduction in operational costs. Summa also addressed clinical variation through process improvements. Now, they’re implementing $10 million in labor productivity, revenue cycle, and supply chain opportunities. Their ultimate goal is to align with their three-year strategic targets to streamline and shore up processes that improve the patient experience and create value.
Fairview Health Services in Minneapolis is taking a more unique approach to addressing supply chain costs, partnering with suppliers to go “at risk” on commodities products.
“As the Affordable Care Act gained momentum several years ago, it made us think differently about care delivery in this new environment,” says LeAnn Born, Fairview’s vice president of supply chain. “In turn, I began reaching out to suppliers to test the waters on which suppliers are really ready to try something new.”
As a result Fairview’s supply chain team will begin a pilot program with Covidien later this year that changes supplier sales representatives into “utilization managers,” paid a percentage of shared savings from resource utilization improvement. Fairview aims to save $200,000 to $300,000 in the first year of the program.
One of my colleagues recently referred to breaking even on Medicare as “a mindset or rallying cry for hospitals and health systems.”
A number of providers have taken this to heart. They’ve stopping asking questions, and are working with physicians, supply chain managers, and CEOs to come up with systemwide solutions. By doing so they’re making a statement around reducing clinical variation across healthcare settings. And they’re seeing the successes first hand.
Because when it comes to making a statement, results speak louder than words.
Michael J. Alkire is COO, Premier healthcare alliance, Charlotte, N.C.
Publication Date: Tuesday, March 11, 2014
Tom Myers, chief strategy officer, The SSI Group, discusses the shifting payment environment and how it affects providers' patient access and claims management processes.
Jeff Chester, senior vice president and chief revenue officer at Availity, shares his thoughts on "Revenue Cycle 2.0" and how to best meet its challenges.
Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
Brian Kueppers, founder and CEO, Apex, discusses the importance of a robust patient payment strategy in boosting organization revenue and enhancing patient satisfaction.
Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
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