Understanding How the Telephone Consumer Protection Act Affects Your Debt Collection Efforts
The Telephone Consumer Protection Act (TCPA), designed to protect consumer privacy and eliminate unwanted phone calls, is a federal statute that regulates certain calls to land lines and/or cell phones, texts, and faxes. The TCPA has widespread implications—not to mention, the potential for significant exposure if violated—for organizations that use telephone communications for the purpose of collecting debt. As consumers continue to grow their financial responsibility for medical care, healthcare providers must be prepared to comply with all facets of the TCPA.
This webinar reviews the TCPA, defines auto-dialers and prior express consent, discusses implications of TCPA violations by third-party debt collectors, provides tips for maintaining compliance with TCPA, and outlines additional compliance updates for 2014.
After This Webinar You Will Be Able To:
- Understand the TCPA, the definition of auto-dialers, and how to obtain express prior consent from patients.
- Evaluate practices within your organization or third-party collection vendors that may be in violation of the TCPA and posing significant financial exposure.
- Identify steps to take to ensure your organization and third-party vendors are compliant with TCPA.
Tools & Takeaways
Complimentary white paper: "Consumer Credit Compliance for Healthcare Providers – 2014 Update"
CFOs, vice presidents and directors of revenue cycle and patient financial services, and legal counsel for healthcare providers.
Field of Study: Specialized Knowledge and Applications
Delivery Method: Group Internet
HFMA members: Free
CPE hours: 1.5
Note: This on-demand webinar is available until May 7, 2015.