Manager, Patient Accounts
Nationwide Children's Hospital
Director, Analytic Products
Not only do provider organizations need to deliver excellent care and service, they also need to manage the revenue cycle and collect on patient debt. Organizations that institute automated solutions not only meet the high demand for patient self-pay, but lower operating expenses. Those organizations looking for new ways to connect and engage with patients throughout the entire patient experience can leverage interactive voice technology as one way to meet the self-pay demand while optimizing collection productivity.
During this webinar, the presenters will guide you through the implementation of an automated inbound interactive voice response (IVR) solution. This webinar is conducted in a question-and-answer format and contains actionable and easy-to-implement tips on how to manage this type of integration project and the return-on-investment (ROI) associated with an interactive patient engagement strategy.
After This Webinar You'll Be Able To:
- Quantify the potential ROI of an inbound IVR solution.
- Optimize the use of patient engagement technology.
Tools & Takeaways
- Checklist for a successful inbound IVR implementation
- Summary of inbound versus outbound interactive voice applications
CFOs, and directors of revenue cycle, patient financial services, and patient accounts
Field of Study: Specialized Knowledge and Applications
Delivery Method: Group Internet
HFMA members: Free
Note: This on-demand webinar is available until April 28, 2015.