Since patient engagement does not occur automatically, healthcare finance leaders need to be more customer-oriented than ever before. This means boosting patient registration efficiencies and collections at the front end of the revenue cycle. The patient access center plays a supportive role that increases patient and physician loyalty, expedites patient registration, improves collection of payment prior to point-of-service, and reduces missed appointments.
Patient access centers—multi-channel contact centers—eliminate roadblocks with a first-call resolution to schedule patients for preventative and urgent care appointments, reduce avoidable readmissions with post-discharge follow-up calls, increase physician satisfaction with referral coordination, and support wellness initiatives with corresponding classes and seminar enrollment, along with appointment and class reminders. This webinar will navigate the roadblocks of patient access and offer solutions that leverage multiple touchpoints to enhance patient engagement and revenue.
After This Webinar You'll Be Able To:
- Understand how to leverage your patient access center to support your patient engagement strategy and apply its value proposition to health systems.
- Position your patient access center to improve the overall revenue cycle and front-end processes to ensure completion of eligibility, notification, and authorization prior to visits.
- Evaluate the roles and responsibilities of the patient access center to drive revenue.
- Navigate the roadblocks to address patient experience in your organization.
Tools & Takeaways:
Whitepaper: "Engagement: A Cornerstone of an Unparalleled Patient Experience"
COOs, chief compliance officers, finance, revenue cycle, patient engagement, and operations staff
Field of Study: Specialized Knowledge and Applications
Delivery Method: Group Internet
HFMA members: Free
Note: This on-demand webinar is available until May 29, 2015.