Subscribers to Revenue Cycle Strategist may access the individual articles below.

Cover Story

How OHSU Increased Revenue Cycle Staff Productivity

By Kathleen B. Vega

Oregon Health & Science University’s hospital billing department maintains 44 days in A/R and limits aged accounts over 120 days to just under 13 percent. The keys to its success: self-directed work teams, an incentive program, and periodic audits.

Web Extra: OHSU Denial Flow Chart
OHSU’s denial flow chart offers step-by-step instructions on how to bring an account to resolution.

Performance Improvement

Standardizing Revenue Cycle Processes Reduces Days in A/R

By Karen Wagner

Norwalk Hospital examined its third-party payer follow-up process and resolved workflow bottlenecks to reduce days in A/R and increase cash flow by $8 million.

Strange but True

Unusual ICD-10 Codes

A coding expert explains why “bitten by a vampire” appears as an ICD-10 code.


Crozer-Keystone’s Proactive Approach Is Helping Physicians Transition to ICD-10

By Betty Hintch

One tool in Crozer-Keystone’s training program is a series of online tip sheets to help physicians learn how to document with the specificity required by ICD-10.

Figures at a Glance

Hospital Outpatient Deductions Growing
Payer deductions for Medicare increased sharply by 7.8 percentage points from 2011 to 2012.

Bragging Rights

Revenue Cycle Team Makes Great Strides in Performance
A three-phase account review process helped United Indian Health Services accomplish a 70-day reduction in the average time from date of service to payment.

Coding Q&A

Web Extra: Leveraging Technology for ICD-10 Education

By Kim Felix

Web-based instruction is the most effective way to train remote staff in ICD-10 no matter where they are in the world.

Publication Date: Wednesday, April 09, 2014