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Inside this issue:

Examples of Two Trends in Medical Banking

Managing Concierge Services in the Hospital

Data Trends for the Materials Management Department

Managing Risk in a Challenging Financial Environment

The Failure of AHERF: Five Important Lessons

The Rise of the Bank Infomediary in Health Care

Lessons Learned with MS-DRGs: Getting Physicians on Board for Success

From the President: AHERF and Enterprise Risk Management

Addressing Roadblocks to Hospital-Physician Alignment

Leading Innovation in a Risk-Averse Healthcare Environment

HIEs: Survival of the Fittest

Affiliate, Merge, or Stay Independent: What Would You Do?

Concierge Services: Helping Employees and the Bottom Line