This issue includes highlights from the Spring 2014 Leadership magazine on “Engaging Patients for Value.” Access the full issue.

Infographic

Improving the Patient Experience (Strategically)

Where does your organization fall on the “value meter of patient expectations?” Find out in this Leadership infographic, which highlights specific tactics that Cleveland Clinic, Memorial Hermann, and other providers are using to strategically improve the patient experience—while also improving quality and/or reducing costs.

Predictive Modeling

GlobalHealth HMO Uncovers Hidden Opportunities to Prevent Unnecessary Admissions

By Karen Wager

GlobalHealth, Inc. is using predictive modeling to identify a hidden cohort of members who are at high risk for an acute event—but may not know it. “In the past, we’ve been very good at managing care after a disease or condition is identified,” says J. David Thompson, GlobalHealth’s vice president of health plan operations. “But we haven’t had the data necessary to see the need for intervention before a health episode occurs.” Learn more about how GlobalHealth is achieving a savings of about $4 per member per month because of reduced ED visits and hospital admissions.

Leader Profile

Reframing Research Around Patients’ Concerns

Created by the Affordable Care Act, the Patient-Centered Outcomes Research Institute (PCORI) is helping researchers identify how tests and treatments affect quality of life, says Anne C. Beal, MD, MPH, former deputy executive director and chief officer for engagement. Take, for example, epilepsy medicines for children, which are “pretty much equally effective at controlling seizures,” Beal says. “However, some of these medications make children feel sleepy or foggy. So parents naturally question, ‘What is the impact of this medication on my child’s cognition and on his or her school functioning.’” To help parents find out, PCORI is funding a study. Read more about PCORI’s approach.

Leadership Skills

Four Strategies to Improve Leader Rounding

By Lyn Ketelsen

Many healthcare leaders use employee rounding—or touching base with direct reports for five to 10 minutes—to strengthen relationships, create approachability, identify process improvement opportunities, and demonstrate appreciation. But after years of using rounding, the approach may need to be tweaked or reframed to garner results. Read how a hypothetical health system took four steps to make rounding meaningful again—and increase physician engagement with computerized physician order entry.

Tools

A Checklist for Implementing an Effective Checklist

A keynote speaker at ANI: The HFMA National Institute session, Atul Gawande, MD, is a renowned author as well as a physician and researcher. In one of his books, The Checklist Manifesto, Gawande gives healthcare leaders tips on how to create checklists that can help reduce complications and encourage teamwork. Access the checklist for creating checklists we developed based on Gawande’s research.

Publication Date: Monday, June 16, 2014