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Each spring HFMA sends a survey to chapter leaders to ask for feedback on how we support their volunteer experience. In the next three months, we will answer questions and comments that were raised in the last survey.
Two themes that seem to pop up across the various surveys is that volunteers are unable to find specific resources on the Chapter Leaders Website, or that they find that they are unable to take part in training either because they cannot attend the Leadership Training Conference or are unable to participate in one of the training webinars.
As an overall response to these concerns, we wanted to point to the new Chapter Leaders Resources search tool (which went live shortly before the survey was conducted). We put as much information as possible on the Chapter Leaders Resources website so it's accessible 24/7. Organizing it in a way that is intuitive for everyone is subjective, but the search tool should help volunteers find the information they need quickly.
The annual LTC and chapter leaders webinars are great ways to learn about the responsibilities for the various leadership positions. If you are unable to attend LTC or participate in a live webinar, you can still access the presentation slides and handouts, and we also have recordings available for the webinars. Email firstname.lastname@example.org and we will be happy to send these resources to you. If you still have questions after viewing the presentations, please call. We are happy to walk you through whatever you might need help with.
That brings us to another resource that we can't promote enough-Chapter Relations staff. We are just a phone call or email away. Some volunteers tell us they don't want to be a bother, so we are here to tell you that you are never a bother. We appreciate all the time and effort you put toward serving our members and we recognize that you all have day jobs. You are our day job, so call us, or email if you have a question or you need help with anything. One of our favorite quotes from a volunteer is that Chapter Relations was her "Easy Button." We want to be your "Easy Button," too. Don't wait until you've exhausted hours searching for a resource or solution to a problem. Call us early and often.
On to specific comments from the survey.
This month's portion of the surveys is: Please describe the most important thing that HFMA could do to further support and enhance the volunteer experience.
Comment: The onsite LTC should include something on the PPT and what is required by June 1. There was a webinar after LTC, but I could not attend and am figuring it out myself.
Chapter Relations' response: You are never on your own-Chapter Relations staff is always here to help. We're available during business hours (generally from 8 a.m. to 5:30 p.m.) to assist chapter leaders. We are happy to walk anyone through the PPT or any other process. The PPT Navigation Guide is also available 24/7 from the PPT home page.
HFMA's Response: Although chapters are required to publish one newsletter each quarter, many chapters provide more than four. In addition, the timeline would be very different for a chapter who was publishing electronically versus one that was producing a printed newsletter that would be distributed via the postal service.
Even if a chapter produces only four newsletters a year, they still have a three-month window in which to publish. That's potentially 68 different timelines.
To help chapters develop a timeline that will be appropriate for the number of newsletters and the distribution method, we have six sample newsletter timelines available on the Newsletter Chair Toolkit that chapters can choose from to create their own chapter-specific timeline.
We also urge chapters to consider sending their newsletter chair to LTC for training and the opportunity to network with their peers and share successful practices. Slides and handouts including examples of successful practices from LTC are available on the website.
In addition to training at LTC, chapter relations host a series of webinars for the different volunteer positions. If you miss a webinar, you can contact email@example.com for a copy of the slides, handouts, and a recording of the webinar.
Chapter Relations staff is always happy to help connect you with resources to help you with your job. You can email firstname.lastname@example.org or call (800) 252-4362 and ask the operator to connect you with a member of the Chapter Relations team.
Chapter Relations response: Both the President and President-elect Toolkit and the Volunteer Recruitment Tools under National Office Resources contain sample job descriptions and responsibilities that chapters can use as a starting point for developing their own committee operations manual.
Chapter Relations response: Last year we posted the full schedule of our chapter leaders webinars on the web in the Chapter Leaders Webinar Center. This year we also included all the webinars in the Chapter Planning Calendar and Resource Guide that was distributed at LTC and is available on the website. We also list the next two months webinars in the Looking Ahead section of Notes from National every month (at the end of the month). We understand that sometimes work responsibilities prevent you from attending. We will do everything we can to assist you in fulfilling your responsibilities. Contact us at email@example.com or call (800) 252-4362 and ask to speak to a member of the Chapter Relations team.
Chapter Relations response: HFMA has offered online meeting registration for a number of years. You can access information about the Online Chapter Meeting Registration Packages from the Program Chair Toolkit under Assistance with Programs.
Chapter Relations response: Chapter Relations offers "Effective Sponsorship Programs - Everyone Wins!" a webinar developed in response to previous requests for a Sponsorship track. This popular webinar was also presented at LTC 2012 as a Panorama Session and was one of our top-rated programs. Due to its popularity, this session will be offered again at the 2013 LTC. LTC tracks generally comprise 3 to 4 sessions that each run about 90 minutes. We encourage you to send us your ideas for additional material for a Sponsorship Chair track. In the meantime, chapter Sponsorship Chairs are encouraged to attend sessions in any of the other tracks that will meet the needs of their chapter.
The role of Chapter Secretary wears many different hats across HFMA's 68 chapters, unlike the more uniformly defined duties of Program Chair, Membership Chair, or Newsletter Chair,
Currently, there is a virtual track-a series of webinars targeted at some of the more common responsibilities that chapters assign to the Chapter Secretaries throughout the year including "HFMA Founders Merit Award Program-Recognizing the Volunteer in You," "Program Planning Tool-Everything You Need to Know," and "Minutes & Bylaws & Recordkeeping" (which includes training on the most universal task associated with the Chapter Secretary position - meeting minutes). "Minutes & Bylaws & Recordkeeping" was also presented at the 2012 LTC as a Panorama Session and we plan to offer it again the 2013 LTC.
Secretaries and chapter administrators are also included in the promotion of chapter leader webinars with topics such as social networking (two sessions), defining your market with intelligence, and running an effective meeting. Chapter secretaries and administrators can also attend LTC in whichever track most closely addresses the responsibilities assigned by the chapter.
Publication Date: Thursday, September 27, 2012
Tom Myers, chief strategy officer, The SSI Group, discusses the shifting payment environment and how it affects providers' patient access and claims management processes.
Jeff Chester, senior vice president and chief revenue officer at Availity, shares his thoughts on "Revenue Cycle 2.0" and how to best meet its challenges.
Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
Brian Kueppers, founder and CEO, Apex, discusses the importance of a robust patient payment strategy in boosting organization revenue and enhancing patient satisfaction.
Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
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