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Each spring HFMA sends a survey to chapter leaders to ask for feedback on how we support their volunteer experience. In the next three months, we will answer questions and comments that were raised in the last survey.
Two themes that seem to pop up across the various surveys is that volunteers are unable to find specific resources on the Chapter Leaders Website, or that they find that they are unable to take part in training either because they cannot attend the Leadership Training Conference or are unable to participate in one of the training webinars.
As an overall response to these concerns, we wanted to point to the new Chapter Leaders Resources search tool (which went live shortly before the survey was conducted). We put as much information as possible on the Chapter Leaders Resources website so it's accessible 24/7. Organizing it in a way that is intuitive for everyone is subjective, but the search tool should help volunteers find the information they need quickly.
The annual LTC and chapter leaders webinars are great ways to learn about the responsibilities for the various leadership positions. If you are unable to attend LTC or participate in a live webinar, you can still access the presentation slides and handouts, and we also have recordings available for the webinars. Email firstname.lastname@example.org and we will be happy to send these resources to you. If you still have questions after viewing the presentations, please call. We are happy to walk you through whatever you might need help with.
That brings us to another resource that we can't promote enough-Chapter Relations staff. We are just a phone call or email away. Some volunteers tell us they don't want to be a bother, so we are here to tell you that you are never a bother. We appreciate all the time and effort you put toward serving our members and we recognize that you all have day jobs. You are our day job, so call us, or email if you have a question or you need help with anything. One of our favorite quotes from a volunteer is that Chapter Relations was her "Easy Button." We want to be your "Easy Button," too. Don't wait until you've exhausted hours searching for a resource or solution to a problem. Call us early and often.
On to specific comments from the survey.
This month's portion of the surveys is: Please describe the most important thing that HFMA could do to further support and enhance the volunteer experience.
Comment: The onsite LTC should include something on the PPT and what is required by June 1. There was a webinar after LTC, but I could not attend and am figuring it out myself.
Chapter Relations' response: You are never on your own-Chapter Relations staff is always here to help. We're available during business hours (generally from 8 a.m. to 5:30 p.m.) to assist chapter leaders. We are happy to walk anyone through the PPT or any other process. The PPT Navigation Guide is also available 24/7 from the PPT home page.
HFMA's Response: Although chapters are required to publish one newsletter each quarter, many chapters provide more than four. In addition, the timeline would be very different for a chapter who was publishing electronically versus one that was producing a printed newsletter that would be distributed via the postal service.
Even if a chapter produces only four newsletters a year, they still have a three-month window in which to publish. That's potentially 68 different timelines.
To help chapters develop a timeline that will be appropriate for the number of newsletters and the distribution method, we have six sample newsletter timelines available on the Newsletter Chair Toolkit that chapters can choose from to create their own chapter-specific timeline.
We also urge chapters to consider sending their newsletter chair to LTC for training and the opportunity to network with their peers and share successful practices. Slides and handouts including examples of successful practices from LTC are available on the website.
In addition to training at LTC, chapter relations host a series of webinars for the different volunteer positions. If you miss a webinar, you can contact email@example.com for a copy of the slides, handouts, and a recording of the webinar.
Chapter Relations staff is always happy to help connect you with resources to help you with your job. You can email firstname.lastname@example.org or call (800) 252-4362 and ask the operator to connect you with a member of the Chapter Relations team.
Chapter Relations response: Both the President and President-elect Toolkit and the Volunteer Recruitment Tools under National Office Resources contain sample job descriptions and responsibilities that chapters can use as a starting point for developing their own committee operations manual.
Chapter Relations response: Last year we posted the full schedule of our chapter leaders webinars on the web in the Chapter Leaders Webinar Center. This year we also included all the webinars in the Chapter Planning Calendar and Resource Guide that was distributed at LTC and is available on the website. We also list the next two months webinars in the Looking Ahead section of Notes from National every month (at the end of the month). We understand that sometimes work responsibilities prevent you from attending. We will do everything we can to assist you in fulfilling your responsibilities. Contact us at email@example.com or call (800) 252-4362 and ask to speak to a member of the Chapter Relations team.
Chapter Relations response: HFMA has offered online meeting registration for a number of years. You can access information about the Online Chapter Meeting Registration Packages from the Program Chair Toolkit under Assistance with Programs.
Chapter Relations response: Chapter Relations offers "Effective Sponsorship Programs - Everyone Wins!" a webinar developed in response to previous requests for a Sponsorship track. This popular webinar was also presented at LTC 2012 as a Panorama Session and was one of our top-rated programs. Due to its popularity, this session will be offered again at the 2013 LTC. LTC tracks generally comprise 3 to 4 sessions that each run about 90 minutes. We encourage you to send us your ideas for additional material for a Sponsorship Chair track. In the meantime, chapter Sponsorship Chairs are encouraged to attend sessions in any of the other tracks that will meet the needs of their chapter.
The role of Chapter Secretary wears many different hats across HFMA's 68 chapters, unlike the more uniformly defined duties of Program Chair, Membership Chair, or Newsletter Chair,
Currently, there is a virtual track-a series of webinars targeted at some of the more common responsibilities that chapters assign to the Chapter Secretaries throughout the year including "HFMA Founders Merit Award Program-Recognizing the Volunteer in You," "Program Planning Tool-Everything You Need to Know," and "Minutes & Bylaws & Recordkeeping" (which includes training on the most universal task associated with the Chapter Secretary position - meeting minutes). "Minutes & Bylaws & Recordkeeping" was also presented at the 2012 LTC as a Panorama Session and we plan to offer it again the 2013 LTC.
Secretaries and chapter administrators are also included in the promotion of chapter leader webinars with topics such as social networking (two sessions), defining your market with intelligence, and running an effective meeting. Chapter secretaries and administrators can also attend LTC in whichever track most closely addresses the responsibilities assigned by the chapter.
Publication Date: Thursday, September 27, 2012
A leader from McKesson discusses how healthcare reform is forcing hospitals and health systems to take a different approach to capacity management and patient flow.
Patient financial engagement is more challenging than ever – and more critical. With patient responsibility as a percentage of revenue on the rise, providers have seen their billing-related costs and accounts receivable levels increase. If increasing collection yield and reducing costs are a priority for your organization, the metrics outlined in this presentation will provide the framework you need to understand what’s working and what’s not, in order to guide your overall patient financial engagement initiatives and optimize results.
Emad Rizk, MD, president and CEO of Accretive Health, discusses the uncertainty facing hospitals and the transitions affecting revenue cycle management.
No two patients are the same. Each has a very personal healthcare experience, and each has distinct financial needs and preferences that have an impact on how, when and if they chose to pay their healthcare bill. It’s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients. The need to tailor financial conversations and payment options to individual needs and preferences is critical. This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach, but take control of rising collection costs.
Jim Bohnsack, vice president, solution & corporate development for Conifer Health Solutions, explains how the company helps healthcare providers leverage data to deliver better outcomes while optimizing reimbursement for all payment arrangements.
This white paper, written by Apex Vice President of Solutions and Services, Carrie Romandine, discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle. Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs, but it will maximize the amount collected before sending to collections. Further, targeted messaging should be applied across all points of patient interaction (i.e. point of service, customer service, patient statements) and analyzed regularly for maximized results.
Steve Scibetta, senior director of channel sales for Ontario Systems' healthcare product line, shares insights into effectively managing receivables.
This white paper, written by Apex President Patrick Maurer, discusses methods to increase patient adoption of online payments. Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections. This white paper shows why patient-centric approaches to online payment portals are important complements to traditional provider-centric approaches.
Elena White, vice president of risk, quality, and network solutions for Optum, discusses how healthcare providers can leverage data and technology as they enable risk in their organization.
Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs. This article, written by Apex Founder and CEO Brian Kueppers, explores a number of strategies to create synergy between patient billing, online payment portals and electronic health record (EHR) software to realize a high ROI in speed to payment, patient satisfaction and portal adoption for meaningful use.
Somnia President and CEO Marc Koch, MD, MBA, explains how hospitals can drive transformative change in the perioperative experience for outstanding clinical and financial outcomes.
Faced with a rising tide of bad debt, a large Southeastern healthcare system was seeing a sharp decline in net patient revenues. The need to improve collections was dire. By integrating critical tools and processes, the health system was able to increase online payments and improve its financial position. Taking a holistic approach increased overall collection yield by 10% while costs came down because the number of statements sent to patients fell by 10%, which equated to a $1.3M annualized improvement in patient cash over a six-month period. This case study explains how.
PMMC President Roger L. Shaul discusses the effects of healthcare reform on revenue cycle management and how PMMC's products help clients adapt to a changing financial environment.
With the ICD10 deadline quickly approaching and daily responsibilities not slowing down, final preparations for October 1 require strategic prioritization and laser focus.
Greg Burgess, Founder and Chief Product Officer at Burgess Group shares insights and opportunities for payment integrity in the rapidly changing healthcare IT landscape.
Read how Gwinnett Medical Center provides clear connections to financial information, offers multiple payment options for patients, and gives onsite staff the ability to collect payments at multiple points throughout the care process.
Read how Orlando Health was able to perform deeper dives into claims data to help the health system see claim rejections more quickly–even on the front end–and reduce A/R days.
To maintain fiscal fitness and boost patient satisfaction and loyalty, healthcare providers need visibility into when and how much they will be paid–by whom–and the ability to better navigate obstacles to payment. They need payment clarity. This whitepaper illuminates this concept that is winning fans at forward-thinking hospitals.
Financial services staff are always looking for ways to improve the verification, billing and collections processes, and Munson Healthcare is no different. Read about how they streamlined the billing process to produce cleaner bills on the front end and helped financial services staff collect more than $1 million in additional upfront annual revenue in one year.
Effective revenue cycle management can be a challenge for any hospital, but for smaller providers it is even tougher. Read how Wallace Thomson identified unreimbursed procedures, streamlined claims management, and improved its ability to determine charity eligibility.
Before launching an energy-efficiency initiative, it’s important to build a solid business case and understand the funding options and potential incentives that are available. Healthcare leaders should consider taking the steps outlined in the whitepaper to ease the process of gaining approval, piloting, implementing, and supporting sustainability projects. You will find that investing in sustainability and energy efficiency helps hospitals add cash to their bottom line. Discover how hospitals and health systems have various options for funding energy-efficient and renewable-energy initiatives, depending on their current financial structure and strategy.
Health care is a dynamic mergers and acquisitions market with numerous hospitals and health systems contemplating or pursuing formal arrangements with other entities. These relationships often pose a strategic benefit, such as enhancing competencies across the continuum, facilitating economies of scale, or giving the participants a competitive advantage in a crowded market. Underpinning any profitable acquisition is a robust capital planning strategy that ensures an organization reserves sufficient funds and efficiently onboards partners that advance the enterprise mission and values.
The success of healthcare mergers, acquisitions, and other affiliations is predicated in part on available capital, and the need for and sources of funding are considerations present throughout the partnering process, from choosing a partner to evaluating an arrangement’s capital needs to selecting an integration model to finding the right money source to finance the deal. This whitepaper offers several strategies that health system leaders have used to assess and manage capital needs for their growing networks.
HFMA's print, email, online, and mobile opportunities provide you maximum reach and impact. We will work with you to build a plan that meets your needs. Contact a sales rep.
HFMA's MAP App is a web-based application that helps organizations track results, compare data with peers, and improve revenue cycle performance. Schedule a demo.
HFMA’s Buyer’s Resource Guide is a comprehensive vendor directory that helps healthcare finance professionals find products and services.
Access all the tools and resources you need to develop your personal skills. Organized into distinct career levels, this tool creates a career plan specific to your career goals.
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