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A key management strategy for Presence Health during its electronic health record (EHR) conversion was to leverage a stand-alone, independent revenue cycle workflow and reporting tool that not only provided a consistent daily work driver for staff, but also enabled management to quickly recognize and respond to issues.

The tool provided reports that allowed managers to relate business analytics directly to workflow and take proactive steps to minimize risks that could lead to denials. Of those comprehensive dashboards, several of the metrics were especially important for triaging accounts during the conversion to minimize the risk of denials. Those metrics are captured in the tool template. 

Core Metrics to Track During EHR Conversion  

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For more information, see Patrick McDermott, Jess Jones and Larry Stuckey's "Maintaining Revenue Cycle Health During IT Change", hfm, September 2012

Publication Date: Monday, September 03, 2012

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