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In 2007, Kalispell Regional Medical Center (KRMC), Kalispell, Mont., launched a pay-for-performance program with Blue Cross Blue Shield of Montana (BCBSMT). The program promised shared cost savings for the hospital and financial incentives to physicians if certain quality and cost goals were met. Built upon a clinical quality improvement project that was already underway at KRMC, the program was so successful that it helped reduce everything from morbidity rates to variance and resource consumption in the hospital's most strategic clinical services.
KRMC had a history of collaborating with physicians since its 2003 creation of a joint venture hospital--60 percent owned by the hospital, 40 percent owned by physicians. Hospital leaders believe the joint venture has helped create the collaborative hospital-physician culture required to engage the medical staff for this one-year pay-for-performance project.
This is a sample article from HFMA's subscription newsletter, Healthcare Cost Containment, which helps healthcare financial leaders identify and implement strategies for reducing costs and improving efficiency without harming quality.Learn more and subscribe to Healthcare Cost Containment.
Launching the pay-for-performance project took several years of prep work. One sticky point was getting the hospital's and BCBSMT's claims data to match, says Charlie Pearce, KRMC's chief financial and information officer. As KRMC was the first hospital in Montana to implement a true cost accounting system, administrators took pride in their data and were frustrated when it didn't sync with BCBSMT's data, Pearce says. "If you want to take full advantage of a pay-for-performance opportunity with carriers, you have to have better data than the carrier does so you understand what is happening to those patients and can change practice patterns to create more efficient patient care," Pearce says.
"Even though we didn't take on risk in that contract with Blue Cross, we needed to be able to validate their data with our system and define the baseline. That is what seemed to take forever during our negotiations," Pearce says.
In some cases, KRMC and the payer looked at data differences patient by patient. "Some of the differences were because their patients were on an older Medicare Grouper than we were on, which made a difference in how DRGs were assigned," he says. This became less of an issue once BCBSMT converted to a new financial system.
Another thorny issue was defining which type of patient would be counted within the pay-for-performance parameters. KRMC initially thought all Blue Cross patients would be considered. But the payer only wanted to include fully insured, in-state, BCBSMT patients-not those for which Blue Cross was just a third-party administrator. "The box we could put around patients to include in the pay-for-performance program was smaller than we thought, and that took some time to understand," Pearce says.
Under the pay-for-performance project, BCBSMT agreed to reward the hospital if its actual costs fell below anticipated costs. The rewards would be based on five key metrics of cost and quality at KRMC:
At the end of the project, resource consumption and variance were reduced in KRMC's top clinical services, including orthopedics, cardiology, and obstetrics. Morbidity improved 26 percent, and the readmissions rate was more than 10 percent lower than the national average. KRMC was also able to curb its 2007 inflation rate to 2.8 percent, down from 14.3 percent just six years earlier.
The initiative also demonstrated the axiom that improving medical quality conserves resources. KRMC's increased efficiencies, when compared with five other acute care hospitals in Montana, saved employers and patients about $4.6 million per year for five years. The hospital also conserved $1 million in Medicaid costs and $4.8 million in Medicare costs each year for five years.
The BCBSMT resources were conserved by the physicians as shared savings, which translated to more than $44,000 in physician bonuses. Qualifying physicians received checks ranging from $505 to more than $4,000 for their efforts, depending on their specialty group and how much they improved.
Hospital leaders largely credit their efforts at reducing variance for the pay-for-performance project's success. Such positive results are why variance continues to be a main focus of the hospital's efforts to improve quality and reduce costs, Pearce says.
In the process to reduce variance, KRMC works with a consultant to extract data from the uniform hospital discharge data set, measure patient severity and risk-adjust the data, and review mortality and morbidity rates of all clinical services. Charges are used as a surrogate for costs, as well as the number of resources used to care for a patient. The variance data are then presented to each clinical group at KRMC.
Three years worth of data is presented in a four-quadrant graph that plots the differences in charges and length of stay between the most and least efficient physicians. For example, for adult pneumonia, it's not uncommon for a typical hospital to report as much as $40,000 variance per patient case. Different prescribing patterns, such as the use of a more expensive brand-name antibiotic, often account for variances. For heart failure and shock patients, the variance at a typical hospital might be as much as $60,000 per patient.
In addition to improving quality, reducing variance can have a significant impact on the bottom line. This savings can add up, particularly as hospitals move to fixed payment strategies, Pearce says.
After identifying problem areas, physicians at KRMC then implemented best practices to reduce variance. To date, KRMC has had the most success with reducing variance in two DRGs: degenerative nervous system disorders and Cesarean sections without complications or comorbidities.
The problem is that when physicians try to develop clinical pathways "in a vacuum," they tend to focus on the sickest patients, which often drives up utilization and makes variances worse, says William Mohlenbrock, MD, FACS, chairman and CMO at Verras, which assists KRMC with this process. Instead, hospitals should develop clinical pathways that concentrate on a homogenous group of patients, rather than the entire DRG.
Hospitals should create two pathways per DRG: one that addresses less sick patients-those on the variance graphs with acuity index method (AIM) scores of 1, 2, and 3-and another for sicker patients-those shown on the graphs with AIM scores of 4 and 5, Mohlenbrock says.
Under the direction of its new chief medical officer, KRMC plans to step up its efforts to reduce variance within physician practices in specific disease states. Some of the DRGs that KRMC will focus on include:
These represent DRGs at KRMC where either variations have not been reduced, variations have increased, or the outcomes have not improved.
Interviewed for this article:
Charlie Pearce is chief financial and information officer, Kalispell Regional Medical Center, Kalispell, Mont. (firstname.lastname@example.org).
William Mohlenbrock, MD, FACS, is chairman and CMO, Verras, Las Vegas (email@example.com).
This article is based in part on a presentation by Velinda Stevens, president and CEO at KRMC; A. Craig Eddy, MD, JD, CMO at KRMC; and William Mohlenbrock, MD, FACS, chairman and CMO at Verras, at the American College of Health Executives' 2011 Congress on Health Leadership, March 22, 2011, www.ache.org.
How to Talk to Physicians Successfully engaging physicians to reduce variance requires:
Publication Date: Thursday, August 04, 2011
In this Business Profile, Bruce Haupt, president and CEO of ClearBalance, discusses how a patient loan program can increase patient collections, reduce bad debt, and speed cash flow.
Patient financial engagement is more challenging than ever – and more critical. With patient responsibility as a percentage of revenue on the rise, providers have seen their billing-related costs and accounts receivable levels increase. If increasing collection yield and reducing costs are a priority for your organization, the metrics outlined in this presentation will provide the framework you need to understand what’s working and what’s not, in order to guide your overall patient financial engagement initiatives and optimize results.
In this Business Profile, Jerry Bruno, principal with Deloitte Consulting LLP, discusses the importance of choosing revenue cycle solutions that help an organization meet the challenges of a quickly evolving healthcare environment.
No two patients are the same. Each has a very personal healthcare experience, and each has distinct financial needs and preferences that have an impact on how, when and if they chose to pay their healthcare bill. It’s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients. The need to tailor financial conversations and payment options to individual needs and preferences is critical. This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach, but take control of rising collection costs.
In this business profile, Lane Jackson, a partner in the Grant Thornton LLP Health Care Advisory Services practice, with extensive experience in overseeing system implementations and revenue cycle reorganizations, discusses best practices for elevating revenue cycle performance during an EMR implementation. Grant Thornton LLP is a sponsor of the Large System Controllers Council Affinity Group.
This white paper, written by Apex Vice President of Solutions and Services, Carrie Romandine, discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle. Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs, but it will maximize the amount collected before sending to collections. Further, targeted messaging should be applied across all points of patient interaction (i.e. point of service, customer service, patient statements) and analyzed regularly for maximized results.
In this business profile, Amy Gross, senior vice president of Key Government Finance, discusses the benefits of private placement transactions to support large-scale financing projects.
This white paper, written by Apex President Patrick Maurer, discusses methods to increase patient adoption of online payments. Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections. This white paper shows why patient-centric approaches to online payment portals are important complements to traditional provider-centric approaches.
In this business profile, Doug Polasky, executive vice president at Xtend Healthcare, explains the importance of having sound workflow processes in a consolidated business office to ensure optimal performance and reduce costs.
Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs. This article, written by Apex Founder and CEO Brian Kueppers, explores a number of strategies to create synergy between patient billing, online payment portals and electronic health record (EHR) software to realize a high ROI in speed to payment, patient satisfaction and portal adoption for meaningful use.
In this business profile, sponsored by SSI, Jay Colfer, vice president of sales and marketing, shares how patient access solutions are reversing the trend toward increased bad debt resulting from the rise in high-deductible consumer health plans.
Faced with a rising tide of bad debt, a large Southeastern healthcare system was seeing a sharp decline in net patient revenues. The need to improve collections was dire. By integrating critical tools and processes, the health system was able to increase online payments and improve its financial position. Taking a holistic approach increased overall collection yield by 10% while costs came down because the number of statements sent to patients fell by 10%, which equated to a $1.3M annualized improvement in patient cash over a six-month period. This case study explains how.
In this business profile of Deloitte Consulting, Matthew Hitch and David Betts explore the potential benefits of elevating the customer experience and outline strategies to change service delivery.
With the ICD10 deadline quickly approaching and daily responsibilities not slowing down, final preparations for October 1 require strategic prioritization and laser focus.
TriMedx helps health systems control costs and uncover savings opportunities by optimizing the clinical engineering function.
Read how Gwinnett Medical Center provides clear connections to financial information, offers multiple payment options for patients, and gives onsite staff the ability to collect payments at multiple points throughout the care process.
Read how Orlando Health was able to perform deeper dives into claims data to help the health system see claim rejections more quickly–even on the front end–and reduce A/R days.
To maintain fiscal fitness and boost patient satisfaction and loyalty, healthcare providers need visibility into when and how much they will be paid–by whom–and the ability to better navigate obstacles to payment. They need payment clarity. This whitepaper illuminates this concept that is winning fans at forward-thinking hospitals.
Financial services staff are always looking for ways to improve the verification, billing and collections processes, and Munson Healthcare is no different. Read about how they streamlined the billing process to produce cleaner bills on the front end and helped financial services staff collect more than $1 million in additional upfront annual revenue in one year.
Effective revenue cycle management can be a challenge for any hospital, but for smaller providers it is even tougher. Read how Wallace Thomson identified unreimbursed procedures, streamlined claims management, and improved its ability to determine charity eligibility.
Before launching an energy-efficiency initiative, it’s important to build a solid business case and understand the funding options and potential incentives that are available. Healthcare leaders should consider taking the steps outlined in the whitepaper to ease the process of gaining approval, piloting, implementing, and supporting sustainability projects. You will find that investing in sustainability and energy efficiency helps hospitals add cash to their bottom line. Discover how hospitals and health systems have various options for funding energy-efficient and renewable-energy initiatives, depending on their current financial structure and strategy.
Health care is a dynamic mergers and acquisitions market with numerous hospitals and health systems contemplating or pursuing formal arrangements with other entities. These relationships often pose a strategic benefit, such as enhancing competencies across the continuum, facilitating economies of scale, or giving the participants a competitive advantage in a crowded market. Underpinning any profitable acquisition is a robust capital planning strategy that ensures an organization reserves sufficient funds and efficiently onboards partners that advance the enterprise mission and values.
The success of healthcare mergers, acquisitions, and other affiliations is predicated in part on available capital, and the need for and sources of funding are considerations present throughout the partnering process, from choosing a partner to evaluating an arrangement’s capital needs to selecting an integration model to finding the right money source to finance the deal. This whitepaper offers several strategies that health system leaders have used to assess and manage capital needs for their growing networks.
Announcements from several commercial payers and the Centers for Medicare and Medicaid Services (CMS) early in 2015 around increased efforts to form value-based contracts with providers seemed to point to an impending rise in risk-based contracting. Rather than wait for disruption from the outside in, health care providers are now making inroads on collaborating with payers on various risk-based contracting models to increase the value of health care from within.
Yuma Regional Medical Center (YRMC) is a not-for-profit hospital serving a population of roughly 200,000 in Yuma and the surrounding communities.
Before becoming a ZirMed client, Yuma was attempting to manually monitor hundreds of thousands of charges which led to significant charge capture leakage. Learn how Yuma & ZirMed worked together to address underlying collections issues at the front end, thus increasing Yuma’s overall bottom line.
Kindred Hospital Rehabilitation Services works with partners to audit the market and the facility’s role in that market to identify opportunities for improvement. This approach leads to successes; Kindred’s clinical rehab and management expertise complements our partners’ strengths. Every facility and challenge is unique, and requires a full objective analysis.
As the critical link between patient care and reimbursement, health information enables more complete and accurate revenue capture. This 5-Minute White Paper Briefing shares how to achieve cost-effective revenue integrity by your optimizing HIM systems.
Speedier cash flow starts with better CDI and coding. This 5-Minute White Paper Briefing explains how providers can improve vital measures of technical and business performance to accelerate cash flow.
Qualified coders are getting harder to come by, and even the most seasoned professional can struggle with the complexity of ICD-10. This 5-Minute White Paper Briefing explains how partnerships can help improve coding and other key RCM operations potentially at a cost savings.
The point of managing your revenue cycle isn’t just to improve revenue and cash flow. It’s to do those things effectively by consistently following best practices— while spending as little time, money, and energy on them as possible.
How Lucile Packard Children’s Hospital Stanford increased payments received within 45 days by 20% and reduced paper submission claims by 70% by using ZirMed solutions.
The reasons claims are denied are so varied that managing denials can feel like chasing a thousand different tails. This situation is not surprising given that a hypothetical denial rate of just 5 percent translates to tens of thousands of denied claims per year for large hospitals—where real‐world denial rates often range from 12 to 22 percent. Read about how predictive modeling can detect meaningful correlations across claims denials data.
Emergency Mobile Health Care (EMHC) was founded to be and remains an exclusively locally owned and operated emergency medical service organization; today EMHC serves a population of more than a million people in and around Memphis, answering 75,000 calls each year.
Since the Physician Quality Reporting Initiative (PQRI) introduction, CMS has paid more than $100 million in bonus payments to participants. However, these bonuses ended in 2015; providers who successfully meet the reporting requirements in 2016 will avoid the 2% negative payment adjustment in 2018, so now is the time to act! Included in this whitepaper are implications of increasing patient responsibility, collections best practices, and collections and internal control solutions.
Getting paid what your physician deserves—that’s the goal of every biller. Yet even for the best billers, achieving that success can be elusive when denials stand in the way of success, presenting challenges at every turn. Denials aren’t going away, but you can learn techniques to manage and even prevent them.Join practice management expert Elizabeth W. Woodcock, MBA, FACMPE, CPC, to: Discover methods to translate denial data into business intelligence to improve your bottom line, determine staff productivity benchmarks for billers, and recognize common mistakes in denial management.
Physician practices must improve organizational efficiency to compete in this era of reduced reimbursement and escalating administrative costs.
Many healthcare organizations are pursuing next-generation health information systems solutions. Learn more about Navigant's work with University of Michigan Health System.
The proper implementation of healthcare information technology systems is crucial to an organization’s financial health.
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Drive down costs while improving quality in a reform environment.
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