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Mark Fleming
Director of Revenue Cycle
University of Wisconsin Health

Debra T. Donnelly, CPA
Director, Financial Risk Assessment and Analysis 
Memorial Sloan-Kettering Cancer Center

Barbara Martin
Vice President
U.S. Bank/Elavon


Unifying payments is one of the great challenges hampering administrative efficiency and optimization of the patient financial experience. Lack of unity also exposes healthcare organizations to wider payment security risk. With healthcare providers offering wellness programs, fitness classes, and health plans to complement traditional medical services, the volume of non-clinical payments is rapidly growing beyond just pharmacies, cafeterias and gift shops.  

During this moderated panel discussion, experts from two health systems explore issues, strategies, and solutions for consolidating clinical and non-clinical payments, channels, and choices to simplify the financial experience for patients and staff while maximizing the payment security posture of the entire organization.

After This Webinar You'll Be Able To:

  • Describe how lack of payment consolidation impacts patients and administrators.
  • Define and measure opportunities to consolidate clinical and non-clinical payments (e.g., health plan premiums, fitness/wellness memberships, pharmacies, food service).
  • Identify and define systems and tactics to consolidate and secure payments.
  • Develop an action plan to successfully implement and drive adoption of consolidated payment solutions and processes.
  • List data points and key performance indicators to track results.

Recommended for:

CFOs, directors of revenue cycle, billing and collection managers, and treasury, finance, and patient financial access professionals 

Field of Study: Special Knowledge & Applications
Delivery Method: Group Internet
Level: Intermediate                             
Pre-work: None
Prerequisites: General knowledge of revenue cycle and healthcare billing operations                                                                 
Contact hours: 1.0


HFMA members: Free

Non-members: $99

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Note: This on-demand webinar is available until May 23, 2018.