Panelists

Marcia Olson
Director of Finance
Spearfish Regional Hospital

Patty Rogers
Director of Patient Financial Services
Regional Health

Val Royal
Director, Healthcare Information Management
Spearfish Regional Hospital

Mark Thompson
CFO
Regional Health

Cindy Townsend
Admissions Director
Spearfish Regional Hospital

John Vetsch
Director, Revenue Cycle
Regional Health

Moderator

Suzanne Lestina
Director, Revenue Cycle MAP
HFMA

Summary

Improving net days in accounts receivable isn’t the result of a singular process change but the cumulative effect of changes throughout the revenue cycle. Spearfish Regional Hospital reduced its days in A/R by taking a systemic approach to revenue cycle improvement. Cross-functional communication and collaboration were key to achieving and sustaining these results. This webinar panel discussion will offer insights into how Spearfish scoped the project, gained staff buy-in, re-structured work processes, and ensured optimal staffing in key areas of the revenue cycle. 

After This Session, You’ll Be Able To:

• Improve staff communication and accountability.
• Develop and implement work standards to minimize variability in revenue cycle processes.
• Use error tracking tools to reduce lag time during the claims submission process and provide staff with educational opportunities.

Tools and Takeaways

Cross-functional communication tool

Recommended For:

CFOs, revenue cycle executives, directors, and managers

Pricing

HFMA members: Free
Non-members: $99

Note: This on-demand webinar will be available until Nov. 15, 2013.