This course is a recording of the original live event which was presented at HFMA's Map Event in Coronado, California.  Please allow a few minutes for the program to download.  

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Speakers

Diane Corrigan, Chief Financial Officer
Tom McCormack, Associate Vice President of Patient Financial Services
Hospital of the University of Pennsylvania

Webinar Summary

Learn how the Hospital of the University of Pennsylvania uses outsourcing to allow internal resources to focus on aspects of the revenue cycle that provides the best return - higher dollars associated with lower volume. By shifting the low-dollar, high-volume accounts to an outside partner, the staff could focus on improvements with the most significant impact on key metrics. The approach to open accounts has resulted in improved cash collections, with 95% of cash collection occurring through internal hospital resources and 5% through the combined outsourced efforts.

Topics Covered

  • Outsourcing cost-benefit analysis
  • Evaluating revenue cycle process for outsourcing
  • Action plan to integrate outsourcing partners into your team
  • Dashboard to monitor outsourcing effectiveness
  • Outsourcing cost-benefit analysis

Learning Objectives

  • Identify revenue cycle processes that can be outsourced
  • Integrate outsourcing partners into revenue cycle team
  • Monitor the performance of outsource companies
  • Identify revenue cycle processes that can be outsourced
  • Outsourcing cost-benefit analysisIdentify revenue cycle processes that can be outsourced