Date & Time

Tuesday, July 17, 2018 — 2:00 – 3:00 p.m., CDT


Patti Froehling-Gillam            
Vice President Revenue Cycle Manager  

MaryAnn Murphy, MHA                 
AVP, Front-End Revenue Cycle Operations 
Northwell Health Physician Partners


An optimized front-end revenue cycle improves provider financial performance by supporting patient cost transparency and accurate pre-appointment documentation which decreases risk of patient bad debt and claim denials. 

This webinar will cover how leveraging process best practices within the “pre-service” stage of the revenue cycle can help support the prevention of costly downstream reimbursement issues. Hear first-hand from Northwell Health how streamlining fragmented front-end activities has helped improve patient access. 

After This Webinar You'll Be Able To:

  • Understand why it’s important to provide patient access staff with appropriate training and resources in having financial conversations with patients  
  • Determine how providers can create a better financial experience for consumers, to better understand patient out-of-pocket financial obligations 
  • Understand the evolving role of patient access and need to address functions such as patient eligibility and authorizations which can decrease administrative burdens and improve work flows        

Tools and Takeaways:

  • 3 Must-dos for a Positive Patient Financial Experience

Recommended for:

VP of Revenue Cycle, Directors of Revenue Cycle, HIM Director    

Field of Study: Specialized Knowledge 
Delivery Method: Group Internet
Level: Intermediate                             
Pre-work: None                            
Prerequisites: Understanding of revenue cycle stages and common challenges, exposure to technology/automation within the revenue cycle, understanding of how the rise in healthcare consumerism is impacting the need for financial transparency                                                                                                          
CPEs: 1.0


HFMA members: Free
Non-members: $99


How Does It Work?

After you enroll in the webinar, you will receive a confirmation email. In the email, you will see a link along with the meeting code and your attendee ID number, which will give you access to download the handouts 24 hours prior to the event. The handouts will provide instructions on how to join.

Read additional information on CPE credits, our guarantee, and terms of registration.