Speaker

Teri Bemis
Senior Manager of Product Strategy
RelayHealth

Summary

Patient billing, patient account management, and the patient financial services team play keys roles in a patient engagement strategy. This webinar will explain patient engagement and patient experience - what they mean, how they differ, and how to translate them into an actionable strategy - and how your revenue cycle team can measure the ROI from a patient engagement strategy. You'll gain a new understanding of how an effective strategy encompasses the clinical, administrative, and financial aspects of patient engagement.

After This Webinar You'll Be Able To:

Develop a strategy for financial patient engagement.
Determine how financial patient engagement fits with a comprehensive patient engagement strategy.
Identify the tools and processes necessary to facilitate financial patient engagement tools.
Implement methods and metrics for measuring successful financial patient engagement.

Tools and Takeaways

• A 10-step checklist for financially engaging patients to help increase and accelerate self-pay collections while improving their patient experience
• A white paper, "Top 10 Things You Need to Know About Engaging Patients"

Recommended For

CFOs, revenue cycle executives, patient access directors, healthcare executives developing patient engagement strategy, and managers responsible for patient-facing financial processes such as self-pay collections

Pricing

HFMA Members: Free
Non-Members: $99

Note: This on-demand webinar is available until July 8, 2013.

Publication Date: Monday, July 09, 2012