Senior Manager of Product Strategy
Patient billing, patient account management, and the patient financial services team play keys roles in a patient engagement strategy. This webinar will explain patient engagement and patient experience - what they mean, how they differ, and how to translate them into an actionable strategy - and how your revenue cycle team can measure the ROI from a patient engagement strategy. You'll gain a new understanding of how an effective strategy encompasses the clinical, administrative, and financial aspects of patient engagement.
After This Webinar You'll Be Able To:
Develop a strategy for financial patient engagement.
Determine how financial patient engagement fits with a comprehensive patient engagement strategy.
Identify the tools and processes necessary to facilitate financial patient engagement tools.
Implement methods and metrics for measuring successful financial patient engagement.
Tools and Takeaways
- A 10-step checklist for financially engaging patients to help increase and accelerate self-pay collections while improving their patient experience
A white paper, "Top 10 Things You Need to Know About Engaging Patients"
CFOs, revenue cycle executives, patient access directors, healthcare executives developing patient engagement strategy, and managers responsible for patient-facing financial processes such as self-pay collections
HFMA Members: Free
Note: This on-demand webinar is available until July 8, 2013.
Publication Date: Monday, July 09, 2012