Recent Tools

May 2013

• Spreadsheet for Monitoring Charge Entry Timeliness
• Job Description: Charge Capture Coordinator
• Cashier/Payment Posting Productivity KPIs
• Customer Service Productivity KPIs

April 2013

• Financial Counseling Scripts
• Point of Service KPIs
• Revenue Cycle Staff Productivity KPIs
  
  

Tool Archive

 Bad Debt

• Sample Deliquent Accounts Summary Report (May 2012)

 Benchmarking & Forecasting

• HCA Revenue Cycle Performance Dashboard (February 2011)
• Revenue Cycle Dashboards and Benchmarks for Rural Hospitals (November 2012)

• A Compendium of Regulations: Hospital Debt Collection and Consumer Credit (July 2012)
• Accounts Receivable Days Outstanding by Payer
• Comprehensive Revenue Cycle Flowchart (October 2011)
• Blank Cash Goal Template  
• Discharged Not Final Billed Report (September 2010)
• POS Collection Flow Chart
• POS Payment Estimator
• Revenue Cycle Performance Dashboard (February 2011)
• Sample Patient Financial Profile Dashboard (April 2012)
• The SCORE Acronym for Improving Staff/Patient Interactions (January 2011)

 Budgeting

• Sample Financial Analysis Spreadsheet   

 CDM, Charge Capture, and Coding

• ICD-10 Impact on the ED Process Flow 
• Revenue Cycle Management KPIs

 Charity Care and Financial Counseling

• HealthAlliance Application for Hospital Financial Assistance (May 2012)
• HealthAlliance Charity Care Quiz (May 2012)
• How to Avoid Collections (October 2008)

Customer Service

• Customer Call Quality Review Checklist (February 2011)

 Denials Management

• Claims Denial Appeals Process (January 2004)
• Claims Denial Appeals Process: Examples of Appeal Letters (January 2004)
• Clean Claims Report (September 2010)
• Process Controls to Reduce Medicare Claim Denials (April 2009)

 ICD-10/5010

• Assessing Your ICD-10 Training Needs (June 2011)
• 5010 Checklist (July 2011) 
• ICD-10 Conversion Tools (June 2009)

 Job Descriptions

• Job Description: Access Director (April 2006)
• Job Description: Access Supervisor (April 2006)
• Job Description: Accounts Representative (April 2006)
• Job Description: Admissions Clerk (April 2006)
• Job Description: Billing Clerk (April 2006)
• Job Description: Business Office Cashier  (April 2006)
• Job Description: Cash Processing Specialist (April 2006)
• Job Description: Cashier (April 2006)
• Job Description: Cashier & A-R Coordinator (April 2006)
• Job Description: Cashier Supervisor (April 2006)
• Job Description: Cashier-Patient Financial Counselor (April 2006)
• Job Description: CC Specialist (February 2007)  
• Job Description: Charity Care Coordinator  
• Job Description: Clinical Denial Coordinator  
• Job Description: Clinical Reimbursement Analyst (April 2006)
• Job Description: Coding Reimbursement Analyst (April 2006)
• Job Description: Director, Chargemaster APC Coordination (April 2006)
• Job Description: Director, Guest Relations (February 2011)
• Job Description: Emergency Room Registrar (April 2006)
• Job Description: Financial Counseling Supervisor (April 2006)
• Job Description: Financial Counselor (April 2006)
• Job Description: Information Clerk (April 2006)
• Job Description: Inpatient Registrar (April 2006)
• Job Description: Lead Billing Clerk (April 2006)
• Job Description: Lead Patient Accounts Representative (April 2006)
• Job Description: Lead Payment Processing Coordinator (April 2006)
• Job Description: Managed Care Coordinator (April 2006)
• Job Description: Outpatient Registrar (April 2006)
• Job Description: Outpatient Registration Supervisor (April 2006)
• Job Description: Patient Account Analyst (April 2006)
• Job Description: Patient Account Representative (April 2006)
• Job Description: Patient Account Supervisor (April 2006)
• Job Description: RAC Coordinator, Revenue Cycle (November 2009)
• Job Description: RAC Coordinator, Health Information Management (November 2009)
• Job Description: Radiology Registrar  
• Job Description: Receptionist and Scheduling (April 2006)
• Job Description: Scheduler (April 2006)
• Job Description: Scheduler Pre-Registration (April 2006)
• Job Description: Senior Service Representative (May 2006)
• Job Description: Service Representative (April 2006)
• Job Description: Supervisor, Access Management Training (April 2006)
• Job Description: Verification Clerk (April 2006)

 Patient Access  

• Patient Access Productivity Standards (February 2011)

 Patient-Friendly Billing Materials for Patient

• A Guide to Your Hospital Bill from Froedtert Hospital Patient Financial Services  
• Deposit Due Letter Example (April 2010)
• Guide to Healthcare Billing
• INTEGRIS' Billing and Customer Service Survey (September 2012)
• Memorial Hospital Billing Procedures: What You Can Expect  
• Sample Credit Balances Policy (February 2012)
• Sample Patient Handout on Observation Services (January 2012)
• WVU Billing Brochure  
• WVU ED Billing Pamphlet  

 Policies and Procedures

• Financial Assistance Program Sample Policies and Procedures (May 2010)
• Gwinnett Telecommuting Policy
• HealthAlliance Charity Care Policy & Procedure (May 2012)
• PFS Work From Home Policy
• Remote Coding Policy (June 2010)
• Sample Credit Balances Policy (February 2012)
• Sample Policy for Paying Patients’ COBRA Premiums (January 2013)

 Productivity and Process Improvement

• Centra's Approach to Consistent, Timely Insurance Claims Follow Up (February 2013)
  • Sample Policy: Insurance Claim Follow Up (February 2013)
  • Sample Employee Report Card: Insurance Follow Up (February 2013)
  • Sample Policy: Competency Assessment for Insurance Claim Follow Up (February 2013)
  • Sample Performance Review Form: Insurance Follow Up (February 2013)
   
• Different Communication Styles (February 2011)
• Employee Coaching Checklist (February 2011)
• Revenue Cycle Personnel Performance Metrics  

 Registration, Scheduling, and Verification

• Four Tools to Improve OR Scheduling/Preadmission Testing (September 2011)
• Registration Staff Performance Scorecard (March 2012)

 Scripts for Patient Collections

• POS: How to Ask for Payment (April 2010)
• Reminding Patients of Copayments Prior to Elective Procedures (March 2013)

 Staff Development

• Baylor's Career Ladder Process (June 2012)
• Business Office Employee Attitude Survey (January 2011)
• Lakeland HealthCare Collections and Customer Service Training Module (April 2012)
• Organization Chart: St. Barnabas Hospital Revenue Cycle Department (January 2013)
• Organization Chart: Piedmont Healthcare Revenue Cycle Department (January 2013)
• Organization Chart: Centra Health Inc.'s Revenue Cycle Department (January 2013)
• Questions Job Candidates Can Ask About Revenue Cycle Leader Positions (July 2011)
• Questions to Ask Revenue Cycle Leader Candidates (July 2011)
• UMC's Revenue Integrity Department Purpose Statement (March 2013)
• UMC's Revenue Integrity Department Structure (March 2013)