Provider Spotlight

Spotlight on Organizational Excellence: MAP Awards Winner Texas Health Resources

Date & Time

Monday, October 28 — 10:00 – 11:00 a.m.


James Logsdon
VP of Revenue Cycle Operations
Texas Health Resources


Texas Health Resources (THR) takes leaders on a tour of its virtual Central Business Office (CBO), which reduced expenses by more than $390K annually while improving employee morale, engagement, and productivity. Learn how THR’s Process Improvement Project has resulted in a culture of continual process improvement while reducing waste and improving efficiency.

After This Session, You'll Be Able To:

  • Identify the benefits and challenges of cross-departmental collaboration and its impact on financial results and patient satisfaction.
  • Describe state-of-the-art patient registration processes.
  • Identify how a virtual CBO can reduce cost and cost to collect.

Tools and Takeaways

  • A checklist of benefits and considerations to use in evaluating teleworking options for employees
  • Key components of a Process Improvement Project