Charge Capture Best Practices to Ensure Compliance and Improve Financial Performance (PR2)

HFMA Peer Review® Session with NorthBay Healthcare and Craneware

Date & Time

Monday, November 3 — 7:00 – 8:00 a.m.


Paul Zosa
Senior Analyst DCM
NorthBay Healthcare

Katharine Plemmons
Solution Education Specialist
Craneware Inc.


In 2013, NorthBay, which has a unique payer and claim mix, automated its charge capture process to ensure optimal reimbursement, accuracy and compliance across its organization. Presenters will share best practices and outcomes from their journey to revenue integrity and describe how NorthBay broke down departmental silos by creating a centralized chargemaster hub. 

After This Session, You'll Be Able To:

  • Identify common disconnects that cause missed charges and denials and understand how to address these with process improvements that result in financial performance advancement
  • Determine the key benefits of implementing a systematic approach toward the charge capture process
  • Realize the benefits of ongoing validation that charges are current, correct, and complete in the ever- changing healthcare landscape with use of automation
  • Describe proven best practices for standardizing charge capture processes to achieve revenue integrity across departments