Date & Time
Monday, October 28 — 7:15 – 8:30 a.m.
Senior Director, Customer Service
Learn improvements that Novant Health is using to educate patients up front about out-of-pocket expenses for higher patient satisfaction and better collections.
After This Session, You'll Be Able To:
- Describe patient barriers and expectations to point-of-service collections.
- Develop a process for educating patients about their out-of-pocket expenses up front to improve their willingness to pay.
- Explain advantages of implementing an automated patient access process in the emergency department.
Tools & Takeaways
- Sample workflow and decision-making steps
- Patient education and payment option tools
- Sample corporate culture communication documents