Automated Patient Access Workflows Deliver Bottom Line Results (PR3)

 HFMA Peer Review® Session with Lincoln County Medical Center and TransUnion Healthcare

Date & Time

Monday, November 3 — 7:00 – 8:00 a.m.

Speakers

Becky Kinsella
Director of Revenue Cycle
Lincoln County Medical Center

Staci Meredith
Product Strategist
TransUnion Healthcare

Summary

Lincoln County Medical Center will share how it has improved the patient access experience and maximized staff efficiency through the use of task-driven, user-defined, automated workflows. Lincoln will walk through several workflow scenarios (e.g., scheduled patients, walk-ins, emergency department) and highlight where they have impacted key performance areas (e.g., denials, point-of-service collections).

After This Session, You'll Be Able To:

  • Implement automated workflows for different patient settings to improve the patient access experience and maximize staff efficiency, including those related to scheduled patients, walk-ins, and the emergency department
  • Identify patient barriers and expectations with respect to payment
  • Increase point-of-service collections through effective patient education and improved willingness to pay
  • Reduce denials and improve patient satisfaction by running medical necessity in conjunction with the patient payment estimation letter prior to service