Novant Health: Automated Patient Access Processes Make a Difference

Date & Time

Monday, October 28 — 7:15 – 8:30 a.m.


Craig Pergrem
Senior Director, Customer Service
Novant Health

Travis Gentry

TransUnion Healthcare


Learn improvements that Novant Health is using to educate patients up front about out-of-pocket expenses for higher patient satisfaction and better collections.

After This Session, You'll Be Able To:

  • Describe patient barriers and expectations to point-of-service collections.
  • Develop a process for educating patients about their out-of-pocket expenses up front to improve their willingness to pay.
  • Explain advantages of implementing an automated patient access process in the emergency department.

Tools & Takeaways

  • Sample workflow and decision-making steps
  • Patient education and payment option tools
  • Sample corporate culture communication documents


1.5 CPEs