St. Mary's Health Care System: Identifying Strategic Steps to Reduce Denials

Date & Time

Monday, October 28 — 11:00 a.m. – 12:15 p.m.


Marty Hutson
St. Mary's Health Care System


St. Mary's is a safety net hospital with a high uninsured population. Learn strategies for realizing significant improvements in overall aging, denials, and DNFB while enhancing the patient experience, engaging clinical staff in problem-solving challenges, and correcting processes at the root cause.

After This Session, You'll Be Able To:

  • Assess the strengths and capabilities of team members to align staff to appropriate roles.
  • Identify root causes of performance issues and open lines of communication between clinical and financial staff.
  • Use reports and dashboards to identify improvement opportunities.

Tools & Takeaways

  • Sample performance dashboard items
  • List of up-front tactics for improving claims accuracy