Henry County Health Center: Using Organizational Dashboards to Improve Patient Access and Satisfaction

Date & Time

Monday, October 28 — 11:00 a.m. – 12:15 p.m.


David Muhs
CFO, Patient Financial Services
Henry County Health Center

Sara McClure
Director, Patient Financial Services
Henry County Health Center


Henry County Health Center, a rural critical access hospital, shares results, strategies, and process improvements that dramatically lowered days in A/R and decreased patient billing complaints. The session provides problem-solving techniques and tips for creating a culture of excellence and employee commitment that significantly improve metrics.

After This Session, You'll Be Able To:

  • Recognize the importance of collaboration among key constituencies.
  • Create an organized system for performance accountability.
  • Create an interdepartmental team to assess current process steps and recommend potential improvements.

Tools & Takeaways

  • List of potential dashboard metrics
  • Samples of patient friendly billing statements