Date & Time
Monday, October 28 — 1:30 – 2:45 p.m.
Melissa Viohl, CRCR
Director of Patient Access
Joseph Koons, MSHA, FHFMA, CPAM
Managing Director, Revenue Health
Centra Health shares innovative strategies for deploying performance analytics to create continuous process improvement and double POS cash collections. They also describe innovative staff educational and performance monitoring programs.
After This Session, You'll Be Able To:
- Create a culture of cross-departmental collaboration.
- Utilize technology to effectively monitor staff performance, automate processes, and improve revenue cycle metrics.
- Describe key metrics for cross-departmental, multi-disciplinary benchmarking.
Tools & Takeaways
- Sample employee performance report card
- Sample training schedule checklist for new hires