Centra Health: Using Technology, Accountability, and Collaboration to Improve Point-of-Service Cash Collections and Revenue Cycle Performance

Date & Time

Monday, October 28 — 1:30 – 2:45 p.m.


Melissa Viohl, CRCR
Director of Patient Access
Centra Health

Joseph Koons, MSHA, FHFMA, CPAM
Managing Director, Revenue Health
Centra Health


Centra Health shares innovative strategies for deploying performance analytics to create continuous process improvement and double POS cash collections. They also describe innovative staff educational and performance monitoring programs.

After This Session, You'll Be Able To:

  • Create a culture of cross-departmental collaboration.
  • Utilize technology to effectively monitor staff performance, automate processes, and improve revenue cycle metrics.
  • Describe key metrics for cross-departmental, multi-disciplinary benchmarking.

Tools & Takeaways

  • Sample employee performance report card
  • Sample training schedule checklist for new hires