Using Metrics to Achieve Exceptional System-Level Performance (BP3)

Date & Time

Monday, November 3 — 10:30 a.m. – 12:15 p.m.


Barbara Tapscott, CHFP, CPAM
Vice President, Revenue Management
Geisinger Health System


Attaining and maintaining high levels of revenue cycle performance demands constant attention to performance-based metrics. This session reinforces the value of doing work correctly the first time, beginning with a commitment to obtaining the right information to produce a clean claim from the start of the revenue cycle.

After This Session, You'll Be Able To:

  • Drive performance to improve net days in accounts receivable (A/R) results from front-end to back-end operations
  • Ensure prompt payment of clean claims
  • Use payer performance monitoring to reduce days in A/R