Building an Employee Shadow Program to Improve Satisfaction (IL1)

These highly interactive sessions will engage you with industry experts as well as your peers to create “next practices” to apply at your facility. Come prepared to actively work on materials that you can take back and complete after the conference.

Date & Time

Monday, November 3 — 3:30 – 5:15 p.m.


Terrie Handy
Vice President, Revenue Cycle
Legacy Health System 


Kim Carter
Director of Patient Access, HIM, Insurance Verification,and Telecom
Legacy Health System


Bring your organization chart, a list of your positions, and an open mind. Learn how to build a program that increases employee engagement and satisfaction in the work place, and further your understanding of successful practices for working across departmental lines. 

After This Session, You Will Be Able To:

  • Describe the benefits of developing and implementing an employee shadowing program
  • Design a shadowing program for your organization using a provided template
  • Develop a description of your new program and the justification for it in terms of employee and patient engagement