Date & Time
Monday, October 28 — 3:15 – 4:30 p.m.
Three winners of HFMA’s 2013 MAP Awards for Performance Improvement in Revenue Cycle share how a culture of collaboration and shared accountability enabled them to leap ahead with strategic problem-solving, rapid process improvement initiatives, and targeted improvement in revenue cycle initiatives.
After This Session, You'll Be Able To:
- Identify performance indicators (MAP Keys) that most effectively measure revenue cycle efficiency, patient satisfaction, and financial stability.
- Describe how these MAP Keys are used in a sustainable process improvement initiative.
- Identify successful practices, process improvements, and implementation techniques for greater patient satisfaction.
Tools & Takeaways
Examples of revenue cycle metrics, characteristics, and approaches that drive value for patients, physicians, and communities