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The Patient’s Role in Achieving ValueThe patient’s active involvement in improving his or her health status is critical to achieving the goal of high-quality, lower-cost care. Here’s how three healthcare organizations are working toward this goal.
Sidebar: Engaging Patients in Strategic Planning Web Extra: Crozer-Keystone’s Medical Home Brochure for Patients
The Patient Portal to the FutureAfter launching their patient portals, Cleveland Clinic and Texas Neurology are working to get patients to use the portals to communicate with providers and transmit personal health information.
The Business Case for Patient-Centered Facility DesignA growing body of research demonstrates the positive impact of patient-centered design on clinical outcomes. University Medical Center of Princeton at Plainsboro and UW Health Yahara Clinic are finding that this facility design approach is positive for the bottom line as well.
Moving Toward Population HealthLeaders from Sharp HealthCare, Geisinger, and Bryan Health detail how they are engaging individual patients—with the goal of improving outcomes for entire patient populations.
Improving the Patient Experience (Strategically) Where does your organization fall on the “value meter of patient expectations?” Find out in this Leadership infographic. Web Extra: 7 Leadership Tactics for Improving the Patient Experience
The Future of Personalized MedicineAn interview with Leroy Hood, MD“What we are trying to do is going to cause a revolution in the healthcare system where the dominant focus will become wellness,” says award-winning biologist Leroy Hood, MD, PhD.
Web Extra: What P4 Means for Health Systems
Reframing Research Around Patients’ ConcernsAn interview with Anne C. Beal, MD“We are working to arm patients and their families with the information they need when they are feeling sick and vulnerable to make the choices that matter most to them,” says Anne C. Beal, MD, MPH, former chief officer for engagement, PCORI.
BCBS Prepares for a Consumer-Focused FutureAn interview with Maureen Sullivan“Consumers are taking over the driver’s seat,” says BCBS’ Maureen Sullivan, senior vice president of strategic services and chief strategy officer. “This is not just happening in the individual- and small-group market. We’re also seeing it in the large-group market...in the Medicare market...and in the expansion of Medicaid managed care.”
Change the ConversationBy James L. Reinertsen, MD, CEO, The Reinertsen GroupReinertsen encourages healthcare leaders to make one change to engage patients: Put two patients on the Board Quality Committee. “It will change the conversation,” he writes.
Defining Price Transparency Is KeyBy Joseph J. Fifer, president & CEO, HFMA“If we approach transparency the right way, we can continue to earn consumers’ trust and stay aligned with them in a value-based world,” writes Fifer.
It Takes Time to Achieve Meaningful Value from an EHRBy Russell Branzell, president & CEO, CHIME“With mission-critical applications like EHRs, it would be short-sighted to force users to learn applications in survival mode,” writes Branzell.
Inspired by the Patient or Caregiver ExperienceFour healthcare leaders share how their experiences as patients and caregivers are driving their professional passions.
HFMA Roundtable: Strategies for Managing Orthopedic Implant CostsSponsored by Implant Partners
J.P. Morgan: Managing Cybersecurity and Protecting Patient Data
Brian DiPietro, Managing Director, Commercial Bank Technology, JPMorgan Chase & Co., discusses the importance of evaluating your cybersecurity protocols to help prevent malicious data breaches.
TransUnion Healthcare: Smarter Revenue Cycle Solutions
Gerry McCarthy, President of TransUnion Healthcare, discusses industry trends contributing to higher bad debt and what to do about them. Gerry is responsible for the strategic direction of the healthcare business and expanding its footprint in the healthcare market overall. He has more than 20 years of experience in healthcare information technologies.
Deloitte: Creating Value with Effective Care Management
Scott Kolesar, principal and senior leader in Deloitte Consulting LLP's Value Based Care practice, and David Wennberg, MD, MPH, adjunct associate professor of The Dartmouth Institute and former chief executive officer, Northern New England Accountable Care Collaborative, discuss the challenges and competencies involved in creating a care management organization.
American Express: Streamlining Supplier Payments and Boosting Revenue
Andrew Jamison, vice president in the Global Corporate Payments division of American Express, discusses trends and opportunities in supplier payments.
Deloitte: Realizing the Potential of Your CDI Program
Suzanne Whitworth, director at Deloitte & Touche LLP, and LaVerne Romberger, MSN, CCM, CCDS, clinical operations manager-Seton Healthcare, share leading practices for maximizing the potential of clinical documentation programs under value-based care.
RevSpring: Customizing a Technology Platform to Drive Patient Payment
Martin Callahan, Senior Vice President, Healthcare Solutions, RevSpring, describes key industry trends affecting how patients engage with the revenue cycle and ways payment processes are changing as a result.
KPMG: Readying for Healthcare Today and Tomorrow
Dion Sheidy, a partner in KPMG's Healthcare Advisory practice, discusses healthcare's changing landscape and how having the right advisor can help organizations navigate challenges and opportunities.
Huron Healthcare: Readying Your Organization for Transformation
Gordon Mountford, executive vice president, Huron Healthcare, discusses business imperatives for undertaking transformative change.
Xtend Healthcare: A Custom Approach to Optimizing Revenue Cycle Performance
Tom O'Neill, CEO of Xtend Healthcare Advanced Revenue Solutions, discusses key areas where organizations risk revenue leakage and ways they can use outsourcing to better protect cash flow and support accurate payment.
KeyBank: Helping You to Realize Your Strategic Vision in Changing Times
Victoria Terekhova, senior strategist for Enterprise Healthcare at KeyBank, discusses key challenges when developing long-term strategy in a rapidly changing industry, and the role the right banking partner can play in helping healthcare providers navigate the opportunities before them.