Physicians who move into management roles must become comfortable with accepting and trusting colleagues’ and subordinates’ work as one’s own. Medical school, residency training, and medical practice reinforce individual responsibility. However, physician managers must learn to delegate authority and appropriately balance between micromanagement and abdication. For example, after almost single-handedly taking on the initial stages of one particular project, I quickly learned that I was more effective if I incorporated the ideas of my capable subordinates during the second phase.
Don Liss, MD, is senior medical director, Clinical Programs and Policy, Independence Blue Cross, Philadelphia.
I realized the value of mentoring my employees as I developed mentoring skills through dedicated focus early in my career. I discovered that time spent on mentoring paid off for the employee, the organization, and for me because I also learned from each mentoring relationship. I learned to listen to my employees and use what I discovered to further develop my staff. While young leaders face the challenge of mentoring staff while they are still devoting time to their own professional development, investing in employees pays off in a more skillful and satisfied staff and career-long relationships.
Kathy Parsons is system director, Revenue Cycle, CentraCare Health, St. Cloud, Minn., and a member of HFMA’s Minnesota Chapter.
As a young leader, I struggled with spending much of my time and focus on executing tasks instead of truly leading. I learned that first you need to surround yourself with capable, confident, and passionate people. For example, I know that I need the best and brightest chief medical officer, financial manager, and IT leader, so I seek team members in those fields who are at the top of their games. I cannot build the strategies myself, so I find the right team to build them with me. Successful leaders trust their people and lead with vision and energy.
Joel Allison is president and CEO, Baylor Scott & White Health, Dallas.
My first budget as a new nurse manager was a disaster. I couldn’t figure out current expenses or funds needed for future projects. When the CFO told me to document my assumptions, I thought he was speaking a foreign language. First, I sought guidance from a finance colleague, and then I earned an MBA and a doctorate in business. Not all clinicians have the option of going back to school, but we all have the opportunity to reach across silos in our organizations to seek mentors who know what we do not know.
Kathleen D. Sanford RN, DBA, MBA, MA, FACHE, is senior vice president and CNO, Catholic Health Initiatives, Denver, and a member of HFMA’s Colorado Chapter.
American Express: Streamlining Supplier Payments and Boosting Revenue
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Martin Callahan, Senior Vice President, Healthcare Solutions, RevSpring, describes key industry trends affecting how patients engage with the revenue cycle and ways payment processes are changing as a result.
KPMG: Readying for Healthcare Today and Tomorrow
Dion Sheidy, a partner in KPMG's Healthcare Advisory practice, discusses healthcare's changing landscape and how having the right advisor can help organizations navigate challenges and opportunities.
Huron Healthcare: Readying Your Organization for Transformation
Gordon Mountford, executive vice president, Huron Healthcare, discusses business imperatives for undertaking transformative change.
Xtend Healthcare: A Custom Approach to Optimizing Revenue Cycle Performance
Tom O'Neill, CEO of Xtend Healthcare Advanced Revenue Solutions, discusses key areas where organizations risk revenue leakage and ways they can use outsourcing to better protect cash flow and support accurate payment.
KeyBank: Helping You to Realize Your Strategic Vision in Changing Times
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