DeKalb’s Comprehensive Medication Compliance Approach Cuts ReadmissionsPartnering with its outpatient pharmacy operator, DeKalb Medical reduced readmissions by approximately 40 percent in a pilot group of patients—while also improving patient satisfaction scores. Within 1-3 hours of a DeKalb patient’s scheduled discharge, a pharmacy technician or pharmacist physically delivers medications to the patient or caregiver. Two days after discharge, pharmacists call DeKalb patients to discuss the initial days of medication therapy.The Gamification of Wellness: An Interview with Bryce WilliamsBlue Cross Blue Shield of California pumped up its employee wellness program by developing a social media fitness challenge that received 40 percent participation within the first year. The change was prompted when the health plan recognized that the results of its existing wellness program were not exactly brag-worthy.The results of its new approach? A 50 percent decrease in sedentary behavior among Blue Cross Blue Shield of California employees, and a 50 percent decrease in smoking prevalence (just 6 percent of the company’s workers smoke). Plus, only 10 percent of the workers have high blood pressure, down from 25 percent.Huntington’s Health Information Exchange Engages PhysiciansApproximately 500 physicians are currently connected to Huntington Memorial Hospital’s health information exchange (HIE). By the end of 2013, the Pasadena, Calif. hospital intends to have all physicians connected.Physicians who do not have an electronic health record (EHR) system—or whose system does not accommodate information exchange—are able to access the HIE through a secure web portal. If a physician’s EHR does allow information exchange, Huntington’s HIE pushes the information that the physician requests (for example, imaging reports or discharge summaries) from the hospital or other providers directly into that physician’s EHR.
A Hip Approach to Asthma Management Cuts ED Visits for TeensPartnering with local high schools, Henry Ford Health System (HFHS) has been able to provide customized asthma management to students with the disease, reducing ED visits and hospitalizations among participating teens by 50 percent over a four-year period. Those positive outcomes are the result of Puff City, a web-based education program for teens with asthma developed by HFHS and its partners. The success of the program is prompting the developers to explore how such online support tools and partnerships with local community organizations can help to engage other hard-to-reach and underserved patient populations in health management.
Somnia: Bending the Healthcare Cost Curve Toward Improved Anesthesia Value
PMMC: Navigating Revenue Cycle Management Challenges as Value Based Purchasing Emerges
Burgess: Simplify the Business of Healthcare
J.P. Morgan: Managing Cybersecurity and Protecting Patient Data
Brian DiPietro, Managing Director, Commercial Bank Technology, JPMorgan Chase & Co., discusses the importance of evaluating your cybersecurity protocols to help prevent malicious data breaches.
TransUnion Healthcare: Smarter Revenue Cycle Solutions
Gerry McCarthy, President of TransUnion Healthcare, discusses industry trends contributing to higher bad debt and what to do about them. Gerry is responsible for the strategic direction of the healthcare business and expanding its footprint in the healthcare market overall. He has more than 20 years of experience in healthcare information technologies.
Deloitte: Creating Value with Effective Care Management
Scott Kolesar, principal and senior leader in Deloitte Consulting LLP's Value Based Care practice, and David Wennberg, MD, MPH, adjunct associate professor of The Dartmouth Institute and former chief executive officer, Northern New England Accountable Care Collaborative, discuss the challenges and competencies involved in creating a care management organization.
American Express: Streamlining Supplier Payments and Boosting Revenue
Andrew Jamison, vice president in the Global Corporate Payments division of American Express, discusses trends and opportunities in supplier payments.
Deloitte: Realizing the Potential of Your CDI Program
Suzanne Whitworth, director at Deloitte & Touche LLP, and LaVerne Romberger, MSN, CCM, CCDS, clinical operations manager-Seton Healthcare, share leading practices for maximizing the potential of clinical documentation programs under value-based care.
RevSpring: Customizing a Technology Platform to Drive Patient Payment
Martin Callahan, Senior Vice President, Healthcare Solutions, RevSpring, describes key industry trends affecting how patients engage with the revenue cycle and ways payment processes are changing as a result.