Nurses at Twin Rivers Regional Medical Center use the following questions and checklists to introduce patients to their care teams, to share medical information, and to reveal patients’ fears and concerns. Nurses begin the communication process within 15 minutes of patients’ arrivals in their hospital rooms. Develop relationships with patients and assess their understanding of the reason for their hospital admission.
Determine patients’ comfort levels and needs.
Discuss early care plans and provide education.
Gather contact information.
Offer ways for patients to ask questions during their hospital stays.
Source: Twin Rivers Regional Medical Center. Used with permission.
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