Reducing COPD Readmissions with a Cross-Continuum Approach
Within four years, Carolinas HealthCare System dropped its COPD readmission rate from 21.8 percent to 13 percent. A major factor in the health system’s success was a root-cause analysis that proved some key assumptions wrong.
Initially, project leaders thought that most COPD readmissions were the result of lax patient adherence to follow-up treatment. However, the root-cause analysis revealed that problems with patients’ home equipment, inadequate patient education, and poor access to primary care were actually more prevalent reasons for COPD readmissions.
A Newcomer to the C-Suite: Chief Strategy Officers Steer Health Systems to the Future
Chief strategy officers (CSOs) at Children’s Hospital of Orange County (CHOC) and MemorialCare Health System are helping to expand their organizations’ geographic footprints.
CHOC’s Elaine Bauer is accomplishing that goal by changing her organization’s self-image from a free-standing community pediatric hospital to a health system focused on pediatrics. Diane Laird of MemorialCare is creating a partnership with University of California Irvine Health to develop new primary care centers.
Achieving Results Through Diversity Nicholas Tejeda, CEO, Doctors Hospital of Manteca, uses a unique perspective on diversity?called “cultural humility”?to make significant strides in clinical quality and positive business results. For example, Tejeda’s commitment to diversity and cultural humility are advantages for his hospital as it welcomes new patients under its recently negotiated Medicare Advantage narrow-network capitated agreement.
“I encourage staff to enter a scenario, be humble, and understand that each person is unique. If you pause and respect that perspective, you have an opportunity to consider peoples’ needs, how they are different than you, and how you share a culture and vision with them. If you ask yourself those questions, you suddenly start to consider the person and then this diversity thing makes sense from a clinical and business perspective,” says Tejeda.
Conflict Resolution Strategies: Scripts for Handling Uncomfortable Scenes
Conflict Resolution Strategies: Scripts for Handling Uncomfortable Scenes Margaret Pearce, chief nursing officer for the University of Utah Hospitals and Clinics, shares how she would respond to two difficult workplace scenarios: an employee who starts crying during a conversation about performance issues and tension between a manager and a staff member. She recommends listening carefully to employees’ concerns but, at the same time, setting clear expectations for employee behavior.
J.P. Morgan: Managing Cybersecurity and Protecting Patient Data
Brian DiPietro, Managing Director, Commercial Bank Technology, JPMorgan Chase & Co., discusses the importance of evaluating your cybersecurity protocols to help prevent malicious data breaches.
TransUnion Healthcare: Smarter Revenue Cycle Solutions
Gerry McCarthy, President of TransUnion Healthcare, discusses industry trends contributing to higher bad debt and what to do about them. Gerry is responsible for the strategic direction of the healthcare business and expanding its footprint in the healthcare market overall. He has more than 20 years of experience in healthcare information technologies.
Deloitte: Creating Value with Effective Care Management
Scott Kolesar, principal and senior leader in Deloitte Consulting LLP's Value Based Care practice, and David Wennberg, MD, MPH, adjunct associate professor of The Dartmouth Institute and former chief executive officer, Northern New England Accountable Care Collaborative, discuss the challenges and competencies involved in creating a care management organization.
American Express: Streamlining Supplier Payments and Boosting Revenue
Andrew Jamison, vice president in the Global Corporate Payments division of American Express, discusses trends and opportunities in supplier payments.
Deloitte: Realizing the Potential of Your CDI Program
Suzanne Whitworth, director at Deloitte & Touche LLP, and LaVerne Romberger, MSN, CCM, CCDS, clinical operations manager-Seton Healthcare, share leading practices for maximizing the potential of clinical documentation programs under value-based care.
RevSpring: Customizing a Technology Platform to Drive Patient Payment
Martin Callahan, Senior Vice President, Healthcare Solutions, RevSpring, describes key industry trends affecting how patients engage with the revenue cycle and ways payment processes are changing as a result.
KPMG: Readying for Healthcare Today and Tomorrow
Dion Sheidy, a partner in KPMG's Healthcare Advisory practice, discusses healthcare's changing landscape and how having the right advisor can help organizations navigate challenges and opportunities.
Huron Healthcare: Readying Your Organization for Transformation
Gordon Mountford, executive vice president, Huron Healthcare, discusses business imperatives for undertaking transformative change.
Xtend Healthcare: A Custom Approach to Optimizing Revenue Cycle Performance
Tom O'Neill, CEO of Xtend Healthcare Advanced Revenue Solutions, discusses key areas where organizations risk revenue leakage and ways they can use outsourcing to better protect cash flow and support accurate payment.
KeyBank: Helping You to Realize Your Strategic Vision in Changing Times
Victoria Terekhova, senior strategist for Enterprise Healthcare at KeyBank, discusses key challenges when developing long-term strategy in a rapidly changing industry, and the role the right banking partner can play in helping healthcare providers navigate the opportunities before them.